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Central User Centred Design

Home Office

This public procurement record has 5 releases in its history.

PlanningUpdate

27 Aug 2026 at 09:22

UK2 - Preliminary Market Engagement Notice
Planning

26 Aug 2026 at 11:55

UK2 - Preliminary Market Engagement Notice
PlanningUpdate

25 Jun 2026 at 09:37

UK1 - Pipeline Notice
PlanningUpdate

25 Jun 2026 at 09:29

UK1 - Pipeline Notice
Planning

24 Jun 2026 at 19:03

UK1 - Pipeline Notice
Summary of the contracting process

The Home Office intends to procure user-centred design capability across its organisation. The requirement is for professional services that help design and model services around the needs and experiences of their users. The procurement is titled Central User Centred Design and is categorised as design-modelling services (CPV 72242000). It concerns one planned package of work rather than separate identified service areas. The buying organisation is the Home Office, a central government department. Suppliers with the ability to provide user-centred design expertise at organisational scale may find this relevant, particularly those experienced in helping public bodies understand users, shape service requirements and develop design models for digital or other public services.

This procurement is at the planning stage: the Home Office has stated an intention to procure, but has not issued an invitation to tender. It expects to use a selective, competitive award under a framework agreement. The planned contract is above the relevant threshold and has an estimated value of £72,500,000 including any applicable taxes. The single planned package is expected to run from 7 October 2027 to 6 October 2031. The Home Office has scheduled a preliminary market engagement event for 24 September 2026, held through Microsoft Teams. Participation in that event is open to suppliers registered on the GCA framework DOS 7, Lot 2 (RM1043.9), which will inform the developing procurement before the market stage.

The work is intended to suit suppliers that can provide user-centred design capability for a central government client, including organisations able to combine user research, service design, interaction design and design modelling in a coordinated delivery capability. Businesses should be prepared to demonstrate relevant expertise, delivery capacity and experience working across a substantial public-sector requirement. The planned package is explicitly identified as suitable for small and medium-sized enterprises and for voluntary, community and social enterprises. Suppliers already registered on GCA framework DOS 7, Lot 2 (RM1043.9) are the intended participants in the scheduled market-engagement event. Other relevant businesses can use this planning stage to assess framework access, build capability and prepare evidence of comparable work before any later competition.

How relevant is this notice?

Notice Information

Notice Title

Central User Centred Design

Notice Description

Procurement of UCD Capability across HO

Planning Information

The Home Office will be conducting a preliminary market engagement (PME) event on Thursday 24th September 2026 via Microsoft Teams. This PME event will be open to all suppliers registered on GCA framework DOS 7 Lot 2 (RM1043.9). Invites will be issued to these suppliers via email.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06bc99
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/081589-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Award under framework
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72242000 - Design-modelling services

Notice Value(s)

Tender Value
£72,500,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 Aug 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
7 Oct 2027 - 6 Oct 2031 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Home Office
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 4DF
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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