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Aareon Support Agreement

Torus62 Limited

This public procurement record has 2 releases in its history.

Award

03 Aug 2026 at 14:25

UK6 - Contract Award Notice
Award

30 Jun 2026 at 14:47

UK5 - Transparency Notice
Summary of the contracting process

Torus62 Limited procured support and maintenance for Aareon’s QLF and QL finance and housing management systems. The requirement covers systems support services for software that is critical to Torus’s day-to-day business operations. The buyer is a housing organisation based in St Helens, Merseyside, and the service is to be delivered in the United Kingdom. Aareon UK Limited, a London-based SME and the system provider, was selected to deliver the requirement. The work concerns ongoing technical support and maintenance rather than a new software implementation, and is intended to maintain the operation of Torus’s finance and housing management functions. The procurement covered one requirement rather than separate service packages or lots.

The procurement is complete and was awarded on 3 August 2026 to Aareon UK Limited for £912,828 gross. The contract period is 1 October 2026 to 30 September 2028, with two possible 12-month extensions, allowing the arrangement to continue until 30 September 2030. Torus used a direct award under Section 41 and Schedule 5(13) of the Procurement Act 2023, relying on an urgency justification. The stated reason was that an earlier contract had terminated and interim support was urgently needed while the wider requirement was reprocured. The award followed a transparency notice, with a standstill period ending on 13 August 2026 and an intended signature date of 1 September 2026. The selected supplier is Aareon UK Limited.

This procurement demonstrates continuing demand from Torus for specialist support and maintenance of its Aareon QLF and QL finance and housing management systems. Suppliers best placed for a future requirement would need proven capability in supporting these platforms, maintaining business-critical finance and housing systems, and providing dependable technical cover with minimal disruption to daily operations. Relevant experience should include diagnosing and resolving system issues, maintaining system availability, handling support requests and understanding the operational needs of a housing organisation. Credibility would also depend on the capacity to provide sustained service over a multi-year arrangement, manage continuity during procurement transitions and support possible extensions. A supplier without Aareon platform expertise would be less well suited to this specific requirement.

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Notice Information

Notice Title

Aareon Support Agreement

Notice Description

Support & Maintenance of Aareon's QLF and QL management systems.

Procurement Information

Torus is directly awarding a contract under Section 41 Procurement Act 2023 ("PA 23") because it is satisfied that the "urgency" direct award justification under Schedule 5(13) PA 23 applies for the following reasons. The contract is for the support and maintenance of a finance and housing management system which is critical to Torus' day to day business operations. Due to a contract termination following a procurement process, Torus urgently requires an interim contract for support and maintenance whilst its requirements are reprocured.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06c04c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/073227-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72253200 - Systems support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£912,828 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
3 Aug 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
3 Aug 20261 months ago
Contract Period
1 Oct 2026 - 30 Sep 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Torus62 Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ST. HELENS, MERSEYSIDE
Postcode
WA9 1LD
Postcode Area
Warrington
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD71 East Merseyside
Delivery Location
Not specified
Local Authority
St. Helens
Electoral Ward
Peasley Cross & Fingerpost
Westminster Constituency
St Helens South and Whiston

Supplier Information

Number of Suppliers
1
Supplier Name

Aareon UK Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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