Notice Information
Notice Title
Crisis Text Helpline Services
Notice Description
This is a Most Suitable Provider Process under the Provider Selection Regime to secure a Crisis Text Helpline Service for all ages across North West London and North Central London for the NHS West and North Integrated Care Board. This is a fully managed clinical service operating via a Text Crisis helpline function to run parallel to the 111 services for Mental Health Support working to reduce crisis in all ages.
Lot Information
Lot 1
This is a Most Suitable Provider Process under the Provider Selection Regime to secure a Crisis Text Helpline Service for all ages across North West London and North Central London for the NHS West and North Integrated Care Board. This is a fully managed clinical service operating via a Text Crisis helpline function to run parallel to the 111 services for Mental Health Support working to reduce crisis in all ages.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-06c554
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/063705-2026
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
-
- CPV Codes
85121270 - Psychiatrist or psychologist services
85322000 - Community action programme
85323000 - Community health services
Notice Value(s)
- Tender Value
- £1,800,000 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 7 Jul 20261 weeks ago
- Submission Deadline
- Not specified
- Future Notice Date
- 7 Sep 20262 months to go
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NHS WEST AND NORTH LONDON INTEGRATED CARE BOARD
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- NW1 5JD
- Post Town
- North West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- TLI London
-
- Local Authority
- Westminster
- Electoral Ward
- Marylebone
- Westminster Constituency
- Cities of London and Westminster
Further Information
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-06c554-2026-07-07T14:43:47+01:00",
"date": "2026-07-07T14:43:47+01:00",
"ocid": "ocds-h6vhtk-06c554",
"description": "This is a Provider Selection Regime (PSR) intended approach notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.'<br/><br/>The most suitable provider will be assessed via the Key 5 Criteria to demonstrate suitability as the most capable supplier for the needs of the specification. The supplier must be able to provide the full service and not just part as the procurement is not in Lots. There are qualification stages which must be fully passed to be identified as the most suitable provider. All details on Pass/Fail criteria can be found in the tender documents available on the Atamis Portal via https://health-family.force.com/s/Welcome under reference C450891.<br/><br/>The intention is to award a contract using the most suitable provider process.",
"initiationType": "tender",
"tender": {
"id": "C450891",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"title": "Crisis Text Helpline Services",
"status": "planned",
"classification": {
"scheme": "CPV",
"id": "85121270",
"description": "Psychiatrist or psychologist services"
},
"mainProcurementCategory": "services",
"description": "This is a Most Suitable Provider Process under the Provider Selection Regime to secure a Crisis Text Helpline Service for all ages across North West London and North Central London for the NHS West and North Integrated Care Board. This is a fully managed clinical service operating via a Text Crisis helpline function to run parallel to the 111 services for Mental Health Support working to reduce crisis in all ages.",
"value": {
"amount": 1800000,
"currency": "GBP"
},
"lots": [
{
"id": "1",
"description": "This is a Most Suitable Provider Process under the Provider Selection Regime to secure a Crisis Text Helpline Service for all ages across North West London and North Central London for the NHS West and North Integrated Care Board. This is a fully managed clinical service operating via a Text Crisis helpline function to run parallel to the 111 services for Mental Health Support working to reduce crisis in all ages.",
"status": "planned"
}
],
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "85323000",
"description": "Community health services"
},
{
"scheme": "CPV",
"id": "85322000",
"description": "Community action programme"
}
],
"deliveryAddresses": [
{
"region": "UKI"
}
],
"relatedLot": "1"
}
],
"communication": {
"futureNoticeDate": "2026-09-08T00:00:00+01:00",
"atypicalToolUrl": "https://atamis-1928.my.site.com/s/Welcome"
},
"coveredBy": [
"GPA"
]
},
"parties": [
{
"id": "GB-FTS-180198",
"name": "NHS West and North London Integrated Care Board",
"identifier": {
"legalName": "NHS West and North London Integrated Care Board"
},
"address": {
"streetAddress": "Ferguson House, 15 Marylebone Road",
"locality": "London",
"region": "UKI32",
"postalCode": "NW1 5JD",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Nichola Lane",
"email": "nichola.lane2@nhs.net"
},
"roles": [
"buyer"
],
"details": {
"url": "https://www.westandnorthlondon.icb.nhs.uk",
"buyerProfile": "https://www.westandnorthlondon.icb.nhs.uk",
"classifications": [
{
"id": "BODY_PUBLIC",
"scheme": "TED_CA_TYPE",
"description": "Body governed by public law"
},
{
"id": "07",
"scheme": "COFOG",
"description": "Health"
}
]
}
}
],
"buyer": {
"id": "GB-FTS-180198",
"name": "NHS West and North London Integrated Care Board"
},
"language": "en"
}