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Crisis Text Helpline Services

NHS West and North London Integrated Care Board

This public procurement record has 2 releases in its history.

TenderUpdate

30 Jul 2026 at 10:17

Tender Notice
Planning

07 Jul 2026 at 14:43

Planning Notice
Summary of the contracting process

NHS West and North London Integrated Care Board sought a fully managed clinical crisis text helpline service for people of all ages across North West London and North Central London. The service is intended to operate alongside NHS 111 mental health support services and help reduce the impact of mental health crises. The requirement covers crisis support delivered through a text-based helpline, together with the management and operation of the complete service. It is a health and community care service, classified under psychiatrist or psychologist services, with related community health and community action elements. The procurement is for the Integrated Care Board and delivery is focused on the London areas named above.

The process reached tender: the buyer invited offers through a Provider Selection Regime most suitable provider process under the Health Care Services (Provider Selection Regime) Regulations 2023. Suppliers were to be assessed against the Key 5 Criteria and qualification stages, including pass/fail requirements set out in the tender documents. The requirement was for the full service and was not divided into lots. The estimated contract value was £1,800,000. The procurement has since been terminated. The stated reason is that it will be re-run as a competitive process under the Provider Selection Regime, with a new procurement due to be published shortly. The intended award approach was selection of the most suitable provider.

This opportunity suits providers able to deliver an end-to-end crisis text helpline rather than a standalone component. Relevant businesses are likely to include established mental health, clinical support, community health and digital crisis-response operators with the operational capacity to serve people of all ages across North West London and North Central London. The requirement calls for a fully managed service working alongside NHS 111 mental health support, so bidders need to combine text-based service delivery with clinical service management and reliable coordination with existing NHS crisis pathways. Suppliers must be prepared to demonstrate suitability through the Key 5 Criteria and pass all qualification and pass/fail stages. The full-service requirement favours organisations able to provide the complete operating model directly or through permitted delivery arrangements.

How relevant is this notice?

Notice Information

Notice Title

Crisis Text Helpline Services

Notice Description

This is a Most Suitable Provider Process under the Provider Selection Regime to secure a<br/>Crisis Text Helpline Service for all ages across North West London and North Central<br/>London for the NHS West and North Integrated Care Board. This is a fully managed<br/>clinical service operating via a Text Crisis helpline function to run parallel to the 111<br/>services for Mental Health Support working to reduce crisis in all ages.

Lot Information

Lot 1

This is a Most Suitable Provider Process under the Provider Selection Regime to secure a Crisis Text Helpline Service for all ages across North West London and North Central London for the NHS West and North Integrated Care Board. This is a fully managed clinical service operating via a Text Crisis helpline function to run parallel to the 111 services for Mental Health Support working to reduce crisis in all ages.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06c554
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/072037-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85121270 - Psychiatrist or psychologist services

85322000 - Community action programme

85323000 - Community health services

Notice Value(s)

Tender Value
£1,800,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
30 Jul 20261 months ago
Submission Deadline
Not specified
Future Notice Date
8 Sep 2026Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS West and North London Integrated Care Board
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
NW1 5JD
Postcode Area
North West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
Westminster
Electoral Ward
Marylebone
Westminster Constituency
Cities of London and Westminster

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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