This public procurement record has 1 release in its history.

Planning

07 Jul 2026 at 13:43

Summary of the contracting process

The NHS West and North London Integrated Care Board is planning a procurement process for securing Crisis Text Helpline Services, scheduled to aid all ages across North West London and North Central London. As stated, this initiative falls under the new Health Care Services (Provider Selection Regime) Regulations 2023, focusing specifically on psychiatrist or psychologist services within the health industry category. The service provider must be able to deliver a fully managed clinical service that complements the 111 mental health support services. This procurement process is currently in the planning stage, with a future notice date set for 8th September 2026. Potential suppliers should take note that this is a single procurement process, meaning it is not divided into Lots, and will conclude with awarding the contract to the most suitable provider.

This procurement process is a significant opportunity for businesses specialising in clinical health services, particularly those offering innovative and scalable digital solutions for mental health support. Businesses that can demonstrate comprehensive service delivery across all aspects of the tender requirements will be well-suited to compete. Given the contract's significant scale, with an estimated value of £1.8 million, it presents a growth opportunity for providers looking to expand their services in the London area. Additionally, businesses with experience in integrating services with public healthcare frameworks, such as the NHS, and those capable of managing complex, high-demand services would find this an ideal opportunity to enhance their market presence.

How relevant is this notice?

Notice Title

Crisis Text Helpline Services

Notice Description

This is a Most Suitable Provider Process under the Provider Selection Regime to secure a Crisis Text Helpline Service for all ages across North West London and North Central London for the NHS West and North Integrated Care Board. This is a fully managed clinical service operating via a Text Crisis helpline function to run parallel to the 111 services for Mental Health Support working to reduce crisis in all ages.

Lot Information

Lot 1

This is a Most Suitable Provider Process under the Provider Selection Regime to secure a Crisis Text Helpline Service for all ages across North West London and North Central London for the NHS West and North Integrated Care Board. This is a fully managed clinical service operating via a Text Crisis helpline function to run parallel to the 111 services for Mental Health Support working to reduce crisis in all ages.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06c554
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/063705-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85121270 - Psychiatrist or psychologist services

85322000 - Community action programme

85323000 - Community health services

Notice Value(s)

Tender Value
£1,800,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Jul 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
7 Sep 20262 months to go
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NHS WEST AND NORTH LONDON INTEGRATED CARE BOARD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
NW1 5JD
Post Town
North West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London

Local Authority
Westminster
Electoral Ward
Marylebone
Westminster Constituency
Cities of London and Westminster

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-06c554-2026-07-07T14:43:47+01:00",
    "date": "2026-07-07T14:43:47+01:00",
    "ocid": "ocds-h6vhtk-06c554",
    "description": "This is a Provider Selection Regime (PSR) intended approach notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.'<br/><br/>The most suitable provider will be assessed via the Key 5 Criteria to demonstrate suitability as the most capable supplier for the needs of the specification. The supplier must be able to provide the full service and not just part as the procurement is not in Lots. There are qualification stages which must be fully passed to be identified as the most suitable provider. All details on Pass/Fail criteria can be found in the tender documents available on the Atamis Portal via https://health-family.force.com/s/Welcome under reference C450891.<br/><br/>The intention is to award a contract using the most suitable provider process.",
    "initiationType": "tender",
    "tender": {
        "id": "C450891",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Crisis Text Helpline Services",
        "status": "planned",
        "classification": {
            "scheme": "CPV",
            "id": "85121270",
            "description": "Psychiatrist or psychologist services"
        },
        "mainProcurementCategory": "services",
        "description": "This is a Most Suitable Provider Process under the Provider Selection Regime to secure a Crisis Text Helpline Service for all ages across North West London and North Central London for the NHS West and North Integrated Care Board. This is a fully managed clinical service operating via a Text Crisis helpline function to run parallel to the 111 services for Mental Health Support working to reduce crisis in all ages.",
        "value": {
            "amount": 1800000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "This is a Most Suitable Provider Process under the Provider Selection Regime to secure a Crisis Text Helpline Service for all ages across North West London and North Central London for the NHS West and North Integrated Care Board. This is a fully managed clinical service operating via a Text Crisis helpline function to run parallel to the 111 services for Mental Health Support working to reduce crisis in all ages.",
                "status": "planned"
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "85323000",
                        "description": "Community health services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "85322000",
                        "description": "Community action programme"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKI"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "communication": {
            "futureNoticeDate": "2026-09-08T00:00:00+01:00",
            "atypicalToolUrl": "https://atamis-1928.my.site.com/s/Welcome"
        },
        "coveredBy": [
            "GPA"
        ]
    },
    "parties": [
        {
            "id": "GB-FTS-180198",
            "name": "NHS West and North London Integrated Care Board",
            "identifier": {
                "legalName": "NHS West and North London Integrated Care Board"
            },
            "address": {
                "streetAddress": "Ferguson House, 15 Marylebone Road",
                "locality": "London",
                "region": "UKI32",
                "postalCode": "NW1 5JD",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Nichola Lane",
                "email": "nichola.lane2@nhs.net"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.westandnorthlondon.icb.nhs.uk",
                "buyerProfile": "https://www.westandnorthlondon.icb.nhs.uk",
                "classifications": [
                    {
                        "id": "BODY_PUBLIC",
                        "scheme": "TED_CA_TYPE",
                        "description": "Body governed by public law"
                    },
                    {
                        "id": "07",
                        "scheme": "COFOG",
                        "description": "Health"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-FTS-180198",
        "name": "NHS West and North London Integrated Care Board"
    },
    "language": "en"
}