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Transport Hub and Services

NHS Lanarkshire

This public procurement record has 2 releases in its history.

TenderUpdate

30 Jul 2026 at 09:00

Tender Notice
Tender

09 Jul 2026 at 08:53

Tender Notice
Summary of the contracting process

NHS Lanarkshire Health Board is procuring an integrated transport single-booking and scheduling service under the title Transport Hub and Services. The requirement covers telephone-answering, customer-service and call-centre functions, including receiving transport requests, arranging bookings and scheduling journeys through a single service. It is a services contract intended to support the Board’s transport operations. The work is associated with NHS Lanarkshire and its headquarters in Bothwell, Scotland. Suppliers should therefore be able to combine customer contact handling with transport coordination and scheduling. The requirement is described as one integrated service rather than separate packages, and the procurement is presented as a single lot. An enhanced 24/7 service may also be proposed alongside the core service where a supplier can provide it.

The process has reached tender: NHS Lanarkshire invited offers through an open procedure. The estimated value is £375,000 for one lot. The contract period is 1,080 days, with a possible 12-month renewal on up to two occasions. The amended tender deadline is 14 August 2026 at 12:00 noon; tenders are opened electronically at the same time. Bids must remain valid until 31 December 2026 at 23:59. Evaluation is based on price (40%) and quality: quality management (27%), technology and systems (18%), continuity of supply and risk mitigation (9%), environmental sustainability (3%) and Fair Work First (3%). Electronic submission is required, bids must be in English, variants are not allowed, and an enhanced 24/7 option may be priced.

This opportunity suits established contact-centre, telephone-answering and transport-dispatch providers able to deliver an integrated booking and scheduling operation. Suppliers should bring reliable customer-service processes, suitable booking and scheduling technology, and the operational capacity to manage transport enquiries and allocations as one service. The evaluation places substantial emphasis on quality management, systems capability, continuity of supply and mitigation of operational risks, so bidders should be ready to demonstrate robust procedures, resilient staffing and service continuity arrangements. Environmental sustainability and Fair Work First are also assessed. The requirement may suit organisations with experience supporting public-sector or healthcare transport services, although the published criteria focus on capability rather than naming a specific accreditation. Providers able to support an enhanced 24/7 service may have an additional route to meet the Board’s operational requirements.

How relevant is this notice?

Notice Information

Notice Title

Transport Hub and Services

Notice Description

NHS Lanarkshire Health Board, a statutory body constituted pursuant to the National Health Service (Scotland) Act 1978 ("the Board"), wishes to procure an integrated transport single booking and scheduling service ("the Service").

Lot Information

Lot 1

Please see attached documents

Options: The Board requests that, where possible, Bidders provide pricing for an enhanced 24/7 service. The Board shall evaluate bids based on the core service stated within the Specification however reserves the right to award either the core service or the enhanced serviced where the highest ranked bidder can offer both. A decision to award the enhanced service will be based on the Board's assessment of operational requirements and affordability.

Renewal: A further 12 months, on up to 2 occasions.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06c6eb
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/071970-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

79510000 - Telephone-answering services

79512000 - Call centre

Notice Value(s)

Tender Value
£375,000 £100K-£500K
Lots Value
£375,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
30 Jul 20261 months ago
Submission Deadline
7 Aug 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
On expiry of this contract (in 3-5 years, i.e. 2029-2031).

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Lanarkshire
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BOTHWELL
Postcode
G71 8BB
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM95 South Lanarkshire
Delivery Location
TLM8 West Central Scotland
Local Authority
South Lanarkshire
Electoral Ward
Bothwell and Uddingston
Westminster Constituency
Rutherglen

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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