This public procurement record has 1 release in its history.

Tender

09 Jul 2026 at 07:53

Summary of the contracting process

NHS Lanarkshire Health Board is seeking to procure an integrated transport single booking and scheduling service, titled "Transport Hub and Services," under an open procedure. The procurement falls under the categories of telephone-answering and customer services, with operations to be based in the UKM8 region. This tender, currently in the 'tender' stage, was announced on 9th July 2026, with submissions due by 7th August 2026 at 12:00 BST. The contract is valued at £375,000 and offers the possibility of electronic submissions. The contractual obligations span 1,080 days, with potential renewals for additional 12-month periods on up to two occasions.

This tender represents a significant opportunity for businesses in the service sector, particularly those specialising in telephone-answering and customer service solutions. Companies capable of providing high-quality management, technological support, and risk mitigation could thrive. With environmental sustainability and the Fair Work First initiative being key quality assessment criteria, enterprises prioritising these areas may be well-positioned to succeed. Moreover, the Board is open to proposals for enhanced 24/7 services, offering additional business growth opportunities. Interested businesses should ensure they have the capacity for electronic ordering, invoicing, and payments to align with the Board's requirements.

How relevant is this notice?

Notice Title

Transport Hub and Services

Notice Description

NHS Lanarkshire Health Board, a statutory body constituted pursuant to the National Health Service (Scotland) Act 1978 ("the Board"), wishes to procure an integrated transport single booking and scheduling service ("the Service").

Lot Information

Lot 1

Please see attached documents

Options: The Board requests that, where possible, Bidders provide pricing for an enhanced 24/7 service. The Board shall evaluate bids based on the core service stated within the Specification however reserves the right to award either the core service or the enhanced serviced where the highest ranked bidder can offer both. A decision to award the enhanced service will be based on the Board's assessment of operational requirements and affordability.

Renewal: A further 12 months, on up to 2 occasions.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06c6eb
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/064452-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79342300 - Customer services

79510000 - Telephone-answering services

79512000 - Call centre

Notice Value(s)

Tender Value
£375,000 £100K-£500K
Lots Value
£375,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Jul 20266 days ago
Submission Deadline
7 Aug 20264 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
On expiry of this contract (in 3-5 years, i.e. 2029-2031).

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NHS LANARKSHIRE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BOTHWELL
Postcode
G71 8BB
Post Town
Glasgow
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM95 South Lanarkshire
Delivery Location
TLM8 West Central Scotland

Local Authority
South Lanarkshire
Electoral Ward
Bothwell and Uddingston
Westminster Constituency
Rutherglen

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-06c6eb-2026-07-09T08:53:44+01:00",
    "date": "2026-07-09T08:53:44+01:00",
    "ocid": "ocds-h6vhtk-06c6eb",
    "description": "Please see attached documentation. NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=836104. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (SC Ref:836104) Download the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=836104",
    "initiationType": "tender",
    "tender": {
        "id": "NHSL873-26",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Transport Hub and Services",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79510000",
            "description": "Telephone-answering services"
        },
        "mainProcurementCategory": "services",
        "description": "NHS Lanarkshire Health Board, a statutory body constituted pursuant to the National Health Service (Scotland) Act 1978 (\"the Board\"), wishes to procure an integrated transport single booking and scheduling service (\"the Service\").",
        "value": {
            "amount": 375000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "Please see attached documents",
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "Quality Management",
                            "type": "quality",
                            "description": "27"
                        },
                        {
                            "name": "Technology and Systems",
                            "type": "quality",
                            "description": "18"
                        },
                        {
                            "name": "Continuity of Supply & Mitigation of Risks",
                            "type": "quality",
                            "description": "9"
                        },
                        {
                            "name": "Environmental Sustainability",
                            "type": "quality",
                            "description": "3"
                        },
                        {
                            "name": "Fair Work First",
                            "type": "quality",
                            "description": "3"
                        },
                        {
                            "type": "price",
                            "description": "40"
                        }
                    ]
                },
                "value": {
                    "amount": 375000,
                    "currency": "GBP"
                },
                "contractPeriod": {
                    "durationInDays": 1080
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "A further 12 months, on up to 2 occasions."
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": true,
                "options": {
                    "description": "The Board requests that, where possible, Bidders provide pricing for an enhanced 24/7 service. The Board shall evaluate bids based on the core service stated within the Specification however reserves the right to award either the core service or the enhanced serviced where the highest ranked bidder can offer both. A decision to award the enhanced service will be based on the Board's assessment of operational requirements and affordability."
                },
                "status": "active"
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79510000",
                        "description": "Telephone-answering services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79342300",
                        "description": "Customer services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79512000",
                        "description": "Call centre"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKM8"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "http://www.publiccontractsscotland.gov.uk",
        "documents": [
            {
                "id": "economic",
                "documentType": "economicSelectionCriteria"
            },
            {
                "id": "technical",
                "documentType": "technicalSelectionCriteria"
            }
        ],
        "contractTerms": {
            "performanceTerms": "Please see attached documents.",
            "hasElectronicOrdering": true,
            "electronicInvoicingPolicy": "allowed",
            "hasElectronicPayment": true
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "coveredBy": [
            "GPA"
        ],
        "tenderPeriod": {
            "endDate": "2026-08-07T12:00:00+01:00"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ],
            "bidValidityPeriod": {
                "endDate": "2026-12-31T23:59:59Z"
            }
        },
        "awardPeriod": {
            "startDate": "2026-08-07T12:00:00+01:00"
        },
        "bidOpening": {
            "date": "2026-08-07T12:00:00+01:00",
            "address": {
                "streetAddress": "Kirklands, Bothwell."
            },
            "description": "Procurement department, electronically."
        },
        "hasRecurrence": true,
        "recurrence": {
            "description": "On expiry of this contract (in 3-5 years, i.e. 2029-2031)."
        }
    },
    "parties": [
        {
            "id": "GB-FTS-2456",
            "name": "NHS Lanarkshire",
            "identifier": {
                "legalName": "NHS Lanarkshire"
            },
            "address": {
                "streetAddress": "NHS Lanarkshire Headquarters, Kirklands, Fallside Road",
                "locality": "Bothwell",
                "region": "UKM8",
                "postalCode": "G71 8BB",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 1698752649",
                "email": "tenders@lanarkshire.scot.nhs.uk",
                "url": "http://www.publiccontractsscotland.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.nhslanarkshire.org.uk",
                "buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00297",
                "classifications": [
                    {
                        "id": "BODY_PUBLIC",
                        "scheme": "TED_CA_TYPE",
                        "description": "Body governed by public law"
                    },
                    {
                        "id": "07",
                        "scheme": "COFOG",
                        "description": "Health"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-184445",
            "name": "Hamilton Sherriff Court",
            "identifier": {
                "legalName": "Hamilton Sherriff Court"
            },
            "address": {
                "streetAddress": "4 Beckford Street",
                "locality": "Hamilton",
                "postalCode": "ML3 0T",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ],
            "details": {
                "url": "https://www.scotcourts.gov.uk/courts-and-tribunals/courts-tribunals-and-office-locations/find-us/hamilton-sheriff-court/"
            }
        }
    ],
    "buyer": {
        "id": "GB-FTS-2456",
        "name": "NHS Lanarkshire"
    },
    "links": [
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000836104"
        }
    ],
    "language": "en"
}