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Information, Advice & Guidance for RBWM

The Royal Borough of Windsor and Maidenhead Council

This public procurement record has 3 releases in its history.

Tender

20 Oct 2026 at 06:26

UK4 - Tender Notice
PlanningUpdate

15 Jul 2026 at 13:29

UK2 - Preliminary Market Engagement Notice
Planning

15 Jul 2026 at 13:27

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Royal Borough of Windsor & Maidenhead is buying an Information, Advice and Guidance service for residents across Windsor, Maidenhead and Ascot. The provider will offer accessible, resident-focused support through face-to-face sessions, telephone advice, digital access and community outreach. The service is intended to help residents resolve issues promptly, prevent crises and achieve positive outcomes. Delivery must meet defined service volumes and performance requirements. This is a health and social work service, with provision across the borough. The requirement is arranged as a single lot and is identified as suitable for small and medium-sized enterprises and voluntary, community and social enterprises.

The council invited offers through an open procedure. The service was put to tender, with bids submitted electronically through the council’s online procurement portal. The deadline for questions was 10 November 2026 at 13:00, and the bid deadline was 19 November 2026 at 13:00 UTC. The council expected to decide the award by 16 December 2026. The initial contract runs from 1 April 2027 to 31 March 2028, with two possible one-year extensions, giving a maximum end date of 31 March 2030. The estimated contract value is £124,000 excluding VAT (£148,000 including VAT). Quality is the stated evaluation basis, with the technical criterion weighted at 100%.

The opportunity suits providers experienced in delivering Information, Advice and Guidance services, particularly those able to combine in-person advice with telephone and digital support and community outreach. Suppliers need to provide accessible, resident-centred help across several locations and meet defined volumes and performance requirements. The service calls for the ability to resolve residents’ issues in a timely way, prevent crises and achieve positive outcomes. Small and medium-sized businesses and voluntary, community and social enterprises are explicitly considered suitable, making this relevant to specialist local providers as well as larger organisations with the capacity to deliver across the borough. The quality-led assessment places the technical strength of the proposed service at the centre of competition.

How relevant is this notice?

Notice Information

Notice Title

Information, Advice & Guidance for RBWM

Notice Description

The Royal Borough of Windsor and Maidenhead is seeking a Information, Advice and Guidance (IAG) Service to deliver accessible, resident-focused support across Windsor, Maidenhead, and Ascot. The provider will supply multi-channel provision including face-to-face sessions, telephone support, and digital access, alongside community outreach. Services must be delivered in accordance with defined volume, performance, and requirements to ensure timely issue resolution, crisis prevention, and positive outcomes for borough residents.

Lot Information

Lot 1

Renewal: Initial contract one year, plus one year extension and another one year extension

Planning Information

The purpose of this soft market testing exercise is to gather feedback from experienced providers of Information, Advice, and Guidance (IAG) services. Through this process, the Council is seeking to understand current market capacity and innovative or highly effective delivery models that achieve the best outcomes for residents. The insights gained from this exercise will directly inform the final procurement strategy and service specification, though this engagement does not constitute a formal call for competition or a tender. This engagement is being conducted strictly via a written questionnaire, and there are currently no face-to-face or virtual supplier events scheduled for this phase. To participate, interested providers are invited to contact procurement@rbwm.gov.uk to request the market engagement document for review. Please answer all questions where relevant, providing as much detail as possible in the designated supplier response boxes. Where multiple-choice options are provided, the Council still welcomes any supporting rationale or context within the response sections to help us understand your perspective. All completed questionnaire responses must be returned to procurement@rbwm.gov.uk by 29th July at 13:00, using the subject line "Market Engagement Response: IAG Services" to ensure they are received and processed correctly.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06cbf3
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/098726-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£124,000 £100K-£500K
Lots Value
£124,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
20 Oct 20262 weeks ago
Submission Deadline
19 Nov 20263 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2027 - 31 Mar 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Royal Borough of Windsor and Maidenhead Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MAIDENHEAD
Postcode
SL6 1RF
Postcode Area
Slough
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ15 Berkshire East
Delivery Location
TLJ11 Berkshire
Local Authority
Windsor and Maidenhead
Electoral Ward
St Mary's
Westminster Constituency
Maidenhead

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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