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Humber & North Yorkshire Crisis Text Support Service

HUMBER TEACHING NHS FOUNDATION TRUST

This public procurement record has 2 releases in its history.

Tender

02 Sep 2026 at 15:40

Tender Notice
Planning

17 Jul 2026 at 15:29

Planning Notice
Summary of the contracting process

Humber Teaching NHS Foundation Trust is procuring a remote Mental Health Crisis Text Support Service for people across the Humber and North Yorkshire Integrated Care Board area. The service covers Hull, East Riding of Yorkshire, North Lincolnshire, North East Lincolnshire, North Yorkshire and York. It falls within health services and is intended to provide text-based support to people experiencing a mental health crisis. Delivery is remote rather than from a specified physical site, so suppliers need to serve the whole named population across these areas. The requirement is for a specialist healthcare service rather than general IT, communications or call-centre provision. The buyer is Humber Teaching NHS Foundation Trust, a public-sector health organisation. The procurement follows an earlier request for expressions of interest in the service.

The process reached tender: the buyer invited offers using a selective, restricted procedure, with electronic submission in English. The tender submission deadline was 3 September 2026, and bids were required to remain valid until 31 October 2026 at 23:59. The contract period is 720 days. The estimated value is £289,102, with an annual value of £144,501; the arrangement is described as a one-year contract with a possible one-year extension, although renewal is not provided for. There is one lot and variants are not allowed. Evaluation gives 35% to quality and innovation, 10% to value, 20% to integration, collaboration and sustainability, 25% to improving access and reducing inequalities, and 10% to social value, alongside a stated 10% price criterion. The buyer intends to award the contract to Mental Health Innovations, subject to the standstill period.

This opportunity suits organisations specialising in mental health crisis support, particularly providers with an established text-based or digital service. Strong candidates would need to deliver safe, responsive remote support to people experiencing mental health crises across a geographically broad population, covering the six named areas in Humber and North Yorkshire. The evaluation places most emphasis on service quality, innovation, integration, collaboration and sustainability, as well as improving access, reducing inequalities and facilitating choice. Suppliers should therefore be able to demonstrate effective partnership working, inclusive access and a sustainable operating model, alongside meaningful social value. The requirement is likely to favour providers with relevant healthcare delivery experience, reliable digital service operations and the capacity to support the whole regional population. Mental Health Innovations is identified as the intended awardee, so the commercial opportunity is at a late stage.

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Notice Information

Notice Title

Humber & North Yorkshire Crisis Text Support Service

Notice Description

This is a Provider Selection Regime notice confirming intention to award a contract following a Most Suitable Provider Process. A Mental Health Crisis Text Support Service in the Humber and North Yorkshire area has been awarded to Mental Health Innovations. The mandatory standstill period begins on the first working day following the publication of this notice and ends following the 8th subsequent working day. A confirmation of award notice will be published following the end of the standstill period at the point of contract signature.

Lot Information

Lot 1

See notice https://www.find-tender.service.gov.uk/Notice/067916-2026

Options: This is a 1 + 1 year contract. Annual value is PS144,501.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06ce1c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/083151-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

Notice Value(s)

Tender Value
£289,102 £100K-£500K
Lots Value
£289,102 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
1 Sep 2026Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HUMBER TEACHING NHS FOUNDATION TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HULL
Postcode
HU10 6ED
Postcode Area
Hull
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE1 East Yorkshire and Northern Lincolnshire
Small Region (ITL 3)
TLE12 East Riding of Yorkshire
Delivery Location
TLE Yorkshire and The Humber
Local Authority
East Riding of Yorkshire
Electoral Ward
Cottingham South
Westminster Constituency
Kingston upon Hull North and Cottingham

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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