Advice and Guidance Telephone Support Service
Description: This is a notice to invite the market to make expressions of interest to provide a mental health advice and guidance telephone support service to the populations of Hull and the East Riding of Yorkshire. A full specification for this service can be found at: https://www.humber.nhs.uk/media/zsyhfvcl/advice-and-guidance-telephone-support-service-specification.pdf This is a planned 3 year contract with an estimated financial value of PS260,000 to PS290,000 per year. Following receipt of expressions of interest Humber Teaching NHS Foundation Trust will select the appropriate Provider Selection Regime process to procure this contract, however it is anticipated this will be the Competitive Process.
Summary: Humber Teaching NHS Foundation Trust intends to procure a mental health advice and guidance telephone support service for people in Hull and the East Riding of Yorkshire. The service is a non-clinical intervention for individuals screened by the Mental Health Front Door service and assessed as not needing further clinical assessment or intervention at that time. It will provide timely, person-centred, compassionate and trauma-informed support to promote emotional wellbeing, reduce social isolation, prevent deterioration in mental health and improve access to community resources. Support should be tailored to individual needs and circumstances. The provider will not carry out independent clinical triage or risk assessments. This is a health service, delivered by telephone across Hull and the East Riding of Yorkshire.