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Annual Residents Survey

Great Yarmouth Borough Council

This public procurement record has 1 release in its history.

Tender

21 Jul 2026 at 12:23

UK4 - Tender Notice
Summary of the contracting process

Great Yarmouth Borough Council is seeking an annual resident survey service to measure and track local perceptions of delivery against its four-year Pride-in-Place investment plan. The plan includes a range of revenue and capital projects, so the requirement is for customer and resident satisfaction research rather than construction or project delivery. The work concerns residents connected with Great Yarmouth Borough Council and is managed through East Suffolk Council, which is procuring the service on the council’s behalf. The main category is research and survey services, specifically customer survey and customer satisfaction survey services. This opportunity is relevant to market research agencies, public opinion researchers and survey specialists able to design, administer and report recurring resident perception research for a local authority investment programme.

The process has reached tender: the council invited offers through a below-threshold open competition. Enquiries had to be submitted by 30 July 2026 at 3:00pm, and offers had to be submitted by 26 August 2026 at 12:00 noon. Electronic submission was allowed. The procurement comprises one lot. The contract period is from 18 September 2026 to 31 March 2030, covering the four-year survey requirement. The estimated value is £95,000 excluding VAT, or £114,000 including VAT. Offers will be evaluated on 60% quality and 40% price. The service is intended to support measurement and tracking throughout the Pride-in-Place investment plan rather than a one-off survey exercise.

This opportunity suits established customer insight, social research and public opinion survey providers with the capability to deliver recurring resident research for a council. Relevant strengths include questionnaire design, representative resident engagement, reliable survey administration, analysis of perceptions and satisfaction, and clear reporting that allows results to be compared over time. Suppliers should be able to connect survey findings to the delivery of a broad programme containing both revenue and capital projects, and to provide consistent measurement across the contract period. Agencies experienced in local-government consultations, place-based programmes, community research or customer satisfaction tracking are likely to be well placed to compete. The quality weighting means the proposed research approach, delivery arrangements and reporting capability will be more significant than price alone.

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Notice Information

Notice Title

Annual Residents Survey

Notice Description

The Council is now seeking to secure an Annual Resident Survey to measure and track perceptions over the delivery of a 4-year Pride-in-Place investment plan, comprising a range of revenue and capital projects.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06cfc5
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/068666-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£95,000 Under £100K
Lots Value
£95,000 Under £100K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Jul 20261 months ago
Submission Deadline
26 Aug 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
18 Sep 2026 - 31 Mar 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Great Yarmouth Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GREAT YARMOUTH
Postcode
IP12 1RT
Postcode Area
Ipswich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH63 East Suffolk
Delivery Location
TLH15 Norwich and East Norfolk
Local Authority
East Suffolk
Electoral Ward
Melton
Westminster Constituency
Suffolk Coastal

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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