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Critical Event Management

West Midlands Ambulance Service NHS Foundation Trust

This public procurement record has 1 release in its history.

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22 Jul 2026 at 11:52

UK5 - Transparency Notice
Summary of the contracting process

West Midlands Ambulance Service University NHS Foundation Trust procured a critical event management service for its emergency operations. The requirement is an Everbridge platform that can rapidly mobilise staff during urgent operational incidents, communicate with multiple staff groups at the same time and receive live confirmation of staff availability. It supports patient safety, emergency response capability, operational continuity and life-preservation activities where delays could have serious consequences. This is an information technology service for the Trust, based at Waterfront Business Park in Brierley Hill, West Midlands. The requirement is classified as information technology services and is suitable for small and medium-sized enterprises.

The procurement is complete and the contract was awarded to Everbridge. It used a direct procedure below the threshold and without competition. The award is for one lot and is recorded as pending, with a gross value of £108,879.90 and a net value of £90,751.36, including VAT treatment as stated. The award was published on 22 July 2026. The contract period runs from 26 August 2026 to 25 August 2029. A signature milestone was scheduled for 22 July 2026. The evaluation route was therefore a direct award rather than a competitive assessment, and the selected supplier is Everbridge.

This procurement demonstrates demand from a regional ambulance service for dependable critical-event communications rather than a general messaging tool. A credible future supplier would need a platform capable of rapidly contacting multiple staff groups, handling urgent operational mobilisation and capturing live confirmations of staff availability. Experience supporting time-critical incidents, emergency response, patient-safety activity and operational continuity would be commercially relevant. Suppliers should be able to show that their service can operate reliably when delays could affect life-preservation work, and that it can support the Trust’s operational users at organisational scale. The selected supplier is a large business, while the requirement was considered suitable for SMEs, so a smaller specialist with strong evidence, implementation capability and resilient service delivery could be well placed.

How relevant is this notice?

Notice Information

Notice Title

Critical Event Management

Notice Description

Everbridge platform provides a rapid and efficient mechanism to mobilise staff in situations where urgent operational response is required, particularly where delays could impact: * Patient safety. * Emergency response capability. * Operational continuity. * Life preservation activities. The ability to communicate with multiple staff groups simultaneously and receive live confirmation of staff availability is considered essential during time critical incidents.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d0b2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/069095-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK5 - Transparency Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£90,751 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
22 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
26 Aug 2026 - 25 Aug 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
West Midlands Ambulance Service NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRIERLEY HILL
Postcode
DY5 1LX
Postcode Area
Dudley
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG36 Dudley
Delivery Location
Not specified
Local Authority
Dudley
Electoral Ward
Brierley Hill & Wordsley South
Westminster Constituency
Stourbridge

Supplier Information

Number of Suppliers
1
Supplier Name

Everbridge

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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