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Critical Event Management

West Midlands Ambulance Service NHS Foundation Trust

This public procurement record has 1 release in its history.

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22 Jul 2026 at 12:16

UK7 - Contract Details Notice
Summary of the contracting process

West Midlands Ambulance Service University NHS Foundation Trust procured a critical event management information technology service. The requirement is for an Everbridge platform that can rapidly mobilise staff during urgent operational incidents, particularly where delays could affect patient safety, emergency response capability, operational continuity or life-preservation activities. The service enables simultaneous communication with multiple staff groups and captures live confirmation of staff availability. It is intended to support the Trust’s emergency ambulance operations and time-critical response arrangements. The selected service is provided by Critical Event Management, a large supplier based in Vienna, United States territory. The buying organisation is based at Waterfront Business Park in Brierley Hill, West Midlands.

This procurement has been awarded and the resulting contract is active. The Trust used a direct award below the relevant threshold, without competition. Critical Event Management was selected for the single lot. The contract was signed on 26 June 2026 and runs from 26 August 2026 to 25 August 2029. Its value is £90,751.36 excluding grossed-up costs, with a gross value of £108,879.90; both figures are in GBP. The procurement is recorded as complete, while the award and contract are active. The published outcome identifies information technology services as the awarded category. The award concerns the full critical event management requirement rather than separate supplier awards or multiple lots.

This award demonstrates established demand from an NHS ambulance trust for specialist critical event management technology supporting urgent staff mobilisation. Suppliers competing for a comparable requirement would need to provide a reliable platform for rapid, large-scale communication with multiple staff groups, together with live confirmation of who is available to respond. Credible capability would include supporting time-critical incidents where patient safety, emergency response, operational continuity and life-preservation activities are at stake. Relevant providers are likely to have experience delivering resilient information technology services for emergency or other operationally critical organisations, with the capacity to support the Trust’s workforce and response arrangements. The requirement indicates value in combining mass notification with real-time availability information.

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Notice Information

Notice Title

Critical Event Management

Notice Description

Everbridge platform provides a rapid and efficient mechanism to mobilise staff in situations where urgent operational response is required, particularly where delays could impact: * Patient safety. * Emergency response capability. * Operational continuity. * Life preservation activities. The ability to communicate with multiple staff groups simultaneously and receive live confirmation of staff availability is considered essential during time critical incidents.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d0bf
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/069114-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£90,751 Under £100K

Notice Dates

Publication Date
22 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
26 Aug 2026 - 25 Aug 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
West Midlands Ambulance Service NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRIERLEY HILL
Postcode
DY5 1LX
Postcode Area
Dudley
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG36 Dudley
Delivery Location
Not specified
Local Authority
Dudley
Electoral Ward
Brierley Hill & Wordsley South
Westminster Constituency
Stourbridge

Supplier Information

Number of Suppliers
1
Supplier Name

Critical Event Management

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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