This public procurement record has 2 releases in its history.

Award

17 Sep 2026 at 17:25

Tender

23 Jul 2026 at 19:07

Summary of the contracting process

London Borough of Tower Hamlets procured a digital service for its Virtual School and children in care. The service combines real-time attendance monitoring with same-day absence verification, secure online creation and management of Personal Education Plans, and collaborative access for council staff, carers and social workers. It also provides analytics, strategic dashboards and longitudinal tracking of attendance, engagement, attainment and progress. The solution is intended to support the council’s statutory responsibilities for looked-after children and accommodate related cohorts, including children with a social worker and children in kinship care, as the remit develops. The work is categorised as health and social work services and is delivered for the council in London. A key purpose is to replace largely manual pupil outcome tracking with an integrated digital capability aligned with Virtual School and Ofsted expectations.

The procurement is complete and the contract was awarded through an open procedure. Two bids reached the final stage, both from SMEs. Welfare Call (LAC) Ltd was awarded the single lot on 17 September 2026. The awarded value is £139,532.40 excluding VAT, or £167,438.88 including VAT. The awarded contract runs from 1 October 2026 to 30 September 2029, with an option to extend by one year to 30 September 2030. The tender submission deadline was 17 August 2026 at 12:00, enquiries closed on 6 August 2026, and the award period ended on 26 August 2026. Evaluation weighted quality at 60%, price at 30% and social value at 10%. The lot was identified as suitable for SMEs and electronic submission was allowed in English.

This procurement demonstrates demand from a local authority for a specialist education and children’s social-care platform rather than a basic attendance product. A credible future competitor would need proven attendance monitoring, same-day absence verification, secure collaborative PEP workflows and practical tools for council staff, carers and social workers. The requirement places particular weight on analytics, dashboards and longitudinal outcome tracking, including attainment, progress, engagement and attendance, so suppliers should be able to demonstrate reliable data integration, reporting and measurable educational outcomes. Capability to support Virtual School statutory duties and changing cohorts such as children with social workers or in kinship care is important. Suppliers would also need to meet Department for Education approval or authorisation requirements and relevant UK standards for access, cyber security and data protection. The award attracted SME bidders, indicating that specialist smaller providers can compete when they can evidence this full service capability.

How relevant is this notice?

Notice Information

Notice Title

CS6098 - Children in Care PEP and Attendance Monitoring

Notice Description

A comprehensive digital solution that: * Provides real-time attendance monitoring and same-day absence verification for children in the council's care. * A web solution that enables the co-creation and management of Personal Education Plans (PEPs) within a secure, collaborative portal for staff, carers and social workers. * Delivers analytics, strategic dashboards, and longitudinal outcome tracking (attendance, engagement, attainment, progress) aligned to Ofsted expectations and Virtual School statutory duties. * Meets DfE approval/authorisation requirements and all relevant UK government standards for access, security and data protection. The solution must demonstrably support the Virtual School's statutory responsibilities for looked-after children (LAC) and extend to related cohorts (e.g., children with a social worker, kinship) as the remit evolves. Current provision offers attendance tracking and PEP creation with dashboards, but pupil outcome tracking is a critical gap and is largely manual; bidders must address this gap explicitly.

Lot Information

Lot 1

Renewal: The Contract Period is initially for a period of 3 years, although the Authority reserves the right to extend the Contract on the same terms for a further period of 1 year making a total possible Contract Period of 4 years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d28f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/088432-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£151,200 £100K-£500K
Lots Value
£151,200 £100K-£500K
Awards Value
£139,532 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
17 Sep 20262 weeks ago
Submission Deadline
17 Aug 2026Expired
Future Notice Date
Not specified
Award Date
17 Sep 20262 weeks ago
Contract Period
1 Oct 2026 - 30 Sep 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Tower Hamlets
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E1 1BJ
Postcode Area
East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
TLI London

Local Authority
Tower Hamlets
Electoral Ward
Whitechapel
Westminster Constituency
Bethnal Green and Stepney

Supplier Information

Number of Suppliers
1
Supplier Name

Welfare Call

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...