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Community Payback next stage of modernisation

Ministry of Justice

This public procurement record has 2 releases in its history.

Award

06 Oct 2026 at 11:17

UK7 - Contract Details Notice
Award

24 Jul 2026 at 11:13

UK6 - Contract Award Notice
Summary of the contracting process

The Ministry of Justice procured digital and IT services to support the next stage of modernising Community Payback. The work covers live service support and maintenance, implementation of an incentives scheme, and design and development of the next product in the end-to-end service modernisation. The specified outcomes include resolving service issues promptly, achieving user satisfaction, launching the scheme on time and completing product deliverables to schedule. The service is for the Ministry of Justice’s Community Payback programme, with delivery across the United Kingdom. This is a service contract involving IT consulting, software development, internet and support services (CPV 72000000).

The procurement is complete and a contract has been awarded to The Dextrous Web. The Ministry used a competitive award under a framework agreement, with one lot. The award was made on 24 July 2026. The contract was signed on 28 September 2026 and runs from 29 September 2026 to 28 September 2027, with two optional one-year extensions, to a maximum end date of 29 September 2029. Its value is £7.2 million excluding VAT (£8.64 million including VAT). Evaluation details and supplier eligibility are not stated in the published process information. Contract performance is measured against service issue resolution and user satisfaction, timely launch of the incentives scheme, and delivery milestones for the next modernisation product.

For digital service providers, this award demonstrates demand from the Ministry of Justice for ongoing support and maintenance alongside iterative product design and development for a public-facing service. A credible competitor for a future requirement would need the capacity to maintain a live service while progressing new digital products, manage delivery against defined timelines, and support a scheme launch. Evidence of reliable service issue resolution and strong user satisfaction would be relevant, as would the ability to work across the end-to-end service rather than deliver an isolated technical component. The work was awarded competitively through a framework, so suppliers seeking similar Ministry of Justice work would need suitable framework access and the capability to deliver a substantial, multi-part service requirement. The incumbent supplier is an SME.

How relevant is this notice?

Notice Information

Notice Title

Community Payback next stage of modernisation

Notice Description

Provision of services to Community Payback next stage of modernisation

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d2fb
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/094165-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Award under framework
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£7,200,000 £1M-£10M
Contracts Value
£7,200,000 £1M-£10M

Notice Dates

Publication Date
6 Oct 2026Today
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
24 Jul 20262 months ago
Contract Period
29 Sep 2026 - 28 Sep 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Ministry of Justice
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9AJ
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

THE DEXTROUS WEB LTD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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