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Culture Consultancy Services

Post Office Limited

This public procurement record has 3 releases in its history.

Award

30 Sep 2026 at 14:29

UK6 - Contract Award Notice
Tender

24 Jul 2026 at 17:39

UK4 - Tender Notice
Planning

24 Jul 2026 at 17:33

UK1 - Pipeline Notice
Summary of the contracting process

Post Office Limited selected a strategic culture consultancy partner to support organisational culture and behaviour change. The work covers leadership accountability; psychological safety, speak-up culture and ethical practice; using existing insight; engagement with frontline staff, postmasters and stakeholders; organisational integration; measurement and reporting; alignment with inquiry recommendations, the Green Paper and regulatory expectations; and governance, capability building and transformation. Services are called off as needed. This is business and management consultancy, delivered across the United Kingdom. The single requirement brings together advisory support and practical partnership on culture and transformation rather than a defined one-off project.

The procurement is complete and was awarded to Q5 Ltd on 24 September 2026. The contract runs from 10 October 2026 to 9 October 2028, with two optional 12-month extensions and a maximum end date of 9 October 2030. The awarded value is £2 million excluding VAT (£2.4 million including VAT). It was run as an open competitive flexible procedure, using a framework agreement. Five bids were received and three suppliers reached the final presentation stage. Evaluation weighted quality and business requirements at 60% (including 10% for social value), price at 20%, and presentations at 20%; the highest overall score determined the most advantageous tender. Financial and technical capability were selection requirements.

For consultancies competing for similar work for Post Office, this award shows demand for a strategic partner able to combine organisational culture advice with delivery support across a complex, nationwide organisation. Credible suppliers need evidence of leadership and behavioural change expertise, psychological safety and speak-up culture work, and the ability to engage frontline staff, postmasters and other stakeholders. They should be able to use existing organisational insight, measure and report progress, and connect culture change with governance, capability building and wider transformation. Understanding how to align programmes with inquiry recommendations and regulatory expectations is also relevant. Strong proposals need to demonstrate technical and professional capability and financial standing, including required insurances, while presenting a clear quality case, social value and competitive pricing.

How relevant is this notice?

Notice Information

Notice Title

Culture Consultancy Services

Notice Description

A strategic partner in Culture Consultancy to be able to bring their expertise and experience in items such as Culture or Behavioural Change and Transformation Programmes. Areas of work to be included but not limited to: * Leadership Accountability and Behavioural Change * Psychological Safety, Speak-Up Culture and Ethical Environment * Leveraging Existing Insight and Activity * Frontline, Postmaster and Stakeholder Engagement * Culture, Behaviour and Organisational Integration * Measurement, Reporting and Delivery Partnership * Alignment with Inquiry Recommendations, Green Paper and Regulatory Expectations * Governance, Capability Building and Transformation Alignment The services will be called off as and when required. Value is up to PS2m ex vat

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d3bb
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/092417-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79410000 - Business and management consultancy services

Notice Value(s)

Tender Value
£2,000,000 £1M-£10M
Lots Value
£2,000,000 £1M-£10M
Awards Value
£2,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
30 Sep 20266 days ago
Submission Deadline
3 Aug 2026Expired
Future Notice Date
25 Jul 2026Expired
Award Date
24 Sep 20261 weeks ago
Contract Period
10 Oct 2026 - 9 Oct 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Post Office Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC2V 7ER
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
City of London
Electoral Ward
Bassishaw
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

Q5 LTD

Further Information

Notice Documents

  • https://www.find-tender.service.gov.uk/Notice/092417-2026
    30th September 2026 - Contract award notice on Find a Tender
  • https://www.find-tender.service.gov.uk/Notice/070498-2026
    24th July 2026 - Tender notice on Find a Tender
  • https://www.find-tender.service.gov.uk/Notice/070497-2026
    24th July 2026 - Pipeline notice on Find a Tender
  • https://postoffice.wax-live.com/S2C/SignIn.aspx
    Suppliers who are interested in this requirement will need to register on the Post Office e-sourcing portal and access the following project AA1545 Culture Consultancy Services. They will need to complete and submit a PSQ response on the Post Office e-sourcing portal. To do this please access the portal using this link : https://postoffice.wax-live.com/S2C/SignIn.aspx This will take you to a log on screen. Click on the "Register Here" Registration form to complete and submit which will result in an email giving log in/activation details. NOTE: that the log on/activation email may appear in your Spam folder. The Instructions can also be found at the following link: https://corporate.postoffice.co.uk/media/fcgegvzb/web3-user-guide-supplier-log-on-and-register.pdf If there are issues logging in please email procurement@postoffice.co.uk for assistance - providing as much detail as possible (screenshots etc). It is anticipated that the Service Commencement date shall be 1st October 2026.

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