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T26/27-030 Mediation Service within Private Rented Sector Northern Ireland

Lisburn and Castlereagh City Council

This public procurement record has 3 releases in its history.

Award

25 Sep 2026 at 08:27

UK6 - Contract Award Notice
Tender

20 Aug 2026 at 08:09

UK4 - Tender Notice
Planning

27 Jul 2026 at 11:25

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Lisburn & Castlereagh City Council procured a mediation service for tenants and landlords in Northern Ireland’s private rented sector. The service combines mediation with legal advice, guidance and counselling, and call-handling support. Delivery is across Northern Ireland. The requirement is a single service rather than separate lots, bringing together dispute resolution and routes to practical support for people involved in private rented housing. Housing Rights was selected to deliver it. The contract therefore reflects a requirement for a provider able to handle tenancy-related mediation alongside access to relevant advice and support, serving users across the region.

The procurement has been awarded to Housing Rights following an open procedure. The award date was 25 September 2026; the award is recorded as pending. The awarded value is £298,687.20 including tax. The planned contract period runs from 1 November 2026 to 31 October 2028, with renewal options described as 2+1+1 and a possible end date of 31 October 2030. The original estimated value was £250,000 excluding tax (£300,000 including tax). Bids were assessed on quality, weighted at 45%, and price, weighted at 55%. The submission deadline was 14 September 2026 and the deadline for questions was 7 September 2026. One bid was received and evaluated for the single lot.

For suppliers considering comparable work for Lisburn & Castlereagh City Council, this award shows demand for an integrated private-rented-sector mediation service across Northern Ireland, rather than a narrowly defined legal advice or call-handling contract. A credible competitor would need the capability to mediate tenancy disputes and provide or connect users with legal guidance, counselling and responsive telephone support. Delivery requires the capacity to serve landlords and tenants across the region and coordinate these functions as one service. The evaluation put slightly greater weight on price than quality, so future competitors would need to demonstrate service quality while controlling delivery costs. Housing Rights’ selection, and the single bid received, show that a specialist housing-rights provider was considered suitable for this combination of community support and advice services.

How relevant is this notice?

Notice Information

Notice Title

T26/27-030 Mediation Service within Private Rented Sector Northern Ireland

Notice Description

Lisburn and Castlereagh City Council seek to appoint a contractor for the delivery of a Mediation Service within Private Rented Sector Northern Ireland . Your proposal MUST be submitted within the eTendersNI portal, via this CfT. NO OTHER METHOD OF SUBMISSION WILL BE ACCEPTED

Planning Information

PME Questionnaires to be returned via Etenders

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d41a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/090782-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

98 - Other community, social and personal services

CPV Codes

79110000 - Legal advisory and representation services

79111000 - Legal advisory services

79512000 - Call centre

85312300 - Guidance and counselling services

85312320 - Counselling services

98000000 - Other community, social and personal services

98133100 - Civic betterment and community facility support services

Notice Value(s)

Tender Value
£250,000 £100K-£500K
Lots Value
£250,000 £100K-£500K
Awards Value
£298,687 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
25 Sep 20261 weeks ago
Submission Deadline
14 Sep 2026Expired
Future Notice Date
Not specified
Award Date
25 Sep 20261 weeks ago
Contract Period
1 Nov 2026 - 31 Oct 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Lisburn and Castlereagh City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LISBURN
Postcode
BT27 4RL
Postcode Area
Northern Ireland
Country
Northern Ireland
Major Region (ITL 1)
TLN Northern Ireland
Basic Region (ITL 2)
TLN0 Northern Ireland
Small Region (ITL 3)
TLN0E Lisburn and Castlereagh
Delivery Location
TLN0E Lisburn and Castlereagh
Local Authority
Lisburn and Castlereagh
Electoral Ward
Hillhall
Westminster Constituency
Lagan Valley

Supplier Information

Number of Suppliers
1
Supplier Name

HOUSING RIGHTS SERVICE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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