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Ticket Vending Machines

C2C RAILWAY LIMITED

This public procurement record has 3 releases in its history.

Award

01 Sep 2026 at 14:49

UK7 - Contract Details Notice
Award

17 Aug 2026 at 10:26

UK6 - Contract Award Notice
Award

28 Jul 2026 at 12:48

UK5 - Transparency Notice
Summary of the contracting process

C2C Railway Limited procured support, maintenance, hosting and technical management for its installed estate of ticket vending machines across the C2C rail network. The requirement covers the machines themselves as goods, together with associated services for operating and maintaining them. The work includes ongoing technical management and maintenance of the ticket-issuing machine estate, with support for repairs and hosting. The buyer is a public undertaking operating in the utilities sector. The service concerns a network-wide railway ticketing infrastructure rather than a single site or isolated machine supply. Businesses with expertise in ticket vending equipment, transport ticketing systems, remote technical support, hosting and maintenance of distributed operational technology would find the requirement relevant, particularly where they can support equipment across a geographically dispersed rail network.

This procurement is complete and has been awarded through a direct award to SIGMA S.p.A. The buyer used a direct award because the previous agreement expired before its extension was signed, and changing supplier was considered costly and time-consuming at that stage. The award was dated 30 March 2026 and valued at £699,698 excluding VAT, or £839,638 including VAT. The award period runs from 31 August 2026 to 31 March 2028, while the active contract was signed on 1 September 2026 and runs from 1 October 2026 to 31 March 2028. There is one completed lot. The contract includes options for parts for ad hoc repairs and remote support; the award also refers to unit options for repairs. The award is above the relevant threshold.

For a future requirement of this kind, a credible competitor would need to demonstrate practical capability in maintaining and technically managing installed ticket vending machines across a rail network. Relevant strengths include diagnosing and repairing equipment remotely and on site, supporting spare parts and ad hoc repairs, hosting the systems that underpin machine operation, and providing dependable technical support across multiple locations. Experience of transport ticketing environments would be particularly pertinent because the machines support passenger ticket sales and must remain operational as part of railway services. Suppliers should also be able to take responsibility for an existing equipment estate rather than offering only new-machine supply. The incumbent award shows that continuity of maintenance, established technical knowledge and the ability to avoid disruptive supplier change were important commercial considerations for C2C Railway Limited.

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Notice Information

Notice Title

Ticket Vending Machines

Notice Description

support, maintenance, hosting and technical management of Ticket Vending Machine (TVM) estate across the network

Procurement Information

Current agreement expired before extension was signed - new contract is a continuation of maintenance services of installed Ticket Vending Machines. changing suppliers will be costly and time consuming at this stage.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d52d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/082732-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

CPV Codes

30144200 - Ticket-issuing machines

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£699,698 £500K-£1M
Contracts Value
£699,698 £500K-£1M

Notice Dates

Publication Date
1 Sep 20263 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Mar 20265 months ago
Contract Period
1 Oct 2026 - 31 Mar 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
C2C RAILWAY LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC3R 6DL
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
City of London
Electoral Ward
Billingsgate
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

SIGMA S.p.A.

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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