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Parcel Customer Drop-Boxes

Post Office Limited

This public procurement record has 1 release in its history.

Award

28 Jul 2026 at 16:10

Award Notice
Summary of the contracting process

Post Office Limited procured parcel customer drop-boxes, including their supply, installation, maintenance and supporting software. The requirement is a postal and courier service technology solution for use in the United Kingdom. It covers the complete equipment and service package rather than only the physical drop-boxes: suppliers would need to provide the units, install them, keep them operational and support the software that enables their use. The buying organisation is Post Office Limited, based in London. The requirement is associated with the organisation’s postal and related services activities, so relevant businesses are those able to deliver customer-facing parcel collection infrastructure and its supporting technology across the UK.

The procurement is complete and has been awarded. It used a limited award procedure without prior publication of a call for competition, through the HealthTrust Europe ICT Solutions 2023 Complete IT arrangement. Evaluation was based on price, and one bid was recorded. Insight Direct (UK) Ltd was awarded the contract on 19 June 2026. The contract is active and has a value of £11,943,000. The procurement covered one requirement for the parcel drop-box supply, installation, maintenance and software package. The award was made to Insight Direct (UK) Ltd, a Sheffield-based large supplier. The recorded tender title is Parcel Customer Drop-Boxes, and the service classification is post and courier services.

For a future requirement of this type, credible competitors would need to combine physical parcel equipment with installation, ongoing maintenance and software capability. The buyer’s selected solution indicates a preference for a supplier able to deliver an integrated customer-facing service rather than a standalone hardware product, software package or maintenance contract. Relevant experience would include deploying equipment across multiple UK locations, managing installation and support arrangements, and keeping parcel collection infrastructure reliable in operational use. Businesses with established technology delivery, field-service and maintenance capacity may be better placed to compete, particularly where they can coordinate the full lifecycle of the equipment and its software. The single recorded bid also indicates that a capable prime contractor or well-organised delivery partnership can address the requirement.

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Notice Information

Notice Title

Parcel Customer Drop-Boxes

Notice Description

Parcel Customer Drop-Boxes Supply, Maintenance, Installation and Software.

Lot Information

Lot 1

HealthTrust Europe (HTE) - ICT Solutions 2023 (Complete IT) "ComIT3" award to Insight UK for Parcel Customer Drop-Boxes Supply, Maintenance, Installation and Software.

Procurement Information

HealthTrust Europe (HTE) - ICT Solutions 2023 (Complete IT) "ComIT3" award to Insight UK for Parcel Customer Drop-Boxes Supply, Maintenance, Installation and Software.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d5a3
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/071373-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64100000 - Post and courier services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£11,943,000 £10M-£100M

Notice Dates

Publication Date
28 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Post Office Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC2V 7ER
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
City of London
Electoral Ward
Bassishaw
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

Insight Direct (UK) Ltd

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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