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Individuals with Complex Needs

North Tyneside Council

This public procurement record has 3 releases in its history.

Award

12 Aug 2026 at 09:02

UK7 - Contract Details Notice
Award

30 Jul 2026 at 08:18

UK6 - Contract Award Notice
Award

30 Jul 2026 at 08:13

UK5 - Transparency Notice
Summary of the contracting process

North Tyneside Borough Council commissioned an integrated health and social care service for individuals with complex needs in North Tyneside. The service combines clinical expertise with social care-led coordination to address immediate healthcare needs and wider determinants of health. It is intended to support vulnerable residents facing overlapping challenges such as drug or alcohol dependence, mental ill health and co-occurring conditions, homelessness or insecure housing, social exclusion, financial hardship, safeguarding concerns including self-neglect, and poor engagement with primary care and preventative services. The work includes outreach, relationship-building and person-centred support to help people re-engage with mainstream services. This is a community health and wider health services requirement, delivered for the council’s residents by a specialist service provider.

The procurement has been completed and awarded to TYNEHEALTH LIMITED, an SME based in North Shields. The award was made on 30 July 2026 through a direct below-threshold procedure without competition, under the light-touch regime. It covered one lot and the lot was suitable for SMEs and voluntary, community and social enterprises. The award value is £73,000 excluding VAT and £87,600 including VAT. The awarded service period runs from 1 August 2026 to 31 March 2027. The contract was signed on 5 August 2026, with the active contract period recorded as 6 August 2026 to 31 March 2027. The procurement is classified as health services and community health services. No competitive evaluation basis is recorded.

This requirement indicates demand for a provider able to deliver integrated, person-centred support across health and social care rather than a narrowly clinical service. Credible competitors would need practical experience working with people affected by multiple and interrelated needs, including substance dependence, mental ill health, homelessness, poverty, safeguarding risks and limited engagement with mainstream services. Relevant capability includes clinical expertise, social care coordination, assertive outreach, relationship-building and the ability to work collaboratively across health, social care and preventative services. Providers should be able to re-engage people who may not access ordinary provision and coordinate support around individual circumstances. The opportunity is particularly relevant to smaller health, community and voluntary-sector organisations able to combine frontline engagement with reliable whole-system partnership working.

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Notice Information

Notice Title

Individuals with Complex Needs

Notice Description

The service is a whole-system, integrated approach, bringing together clinical expertise and social care-led coordination to address both the immediate healthcare needs and the wider determinants of health. This includes a strong emphasis on outreach, relationship-building, and person-centred support to re-engage individuals with mainstream services. The service is to address gaps in provision, enhance system integration, and support a coordinated approach to improving health outcomes for some of the most vulnerable residents in the borough. The target cohort for this service includes individuals who experience overlapping and interrelated challenges, including but not limited to: * Drug and alcohol dependence * Mental ill health and co-occurring conditions * Homelessness or insecure housing * Social exclusion and financial hardship * Safeguarding concerns, including self-neglect * Poor engagement with primary care and preventative services Value - PS73000

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d71d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/076485-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

85323000 - Community health services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£73,000 Under £100K
Contracts Value
£73,000 Under £100K

Notice Dates

Publication Date
12 Aug 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Jul 20262 months ago
Contract Period
6 Aug 2026 - 31 Mar 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
North Tyneside Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORTH TYNESIDE
Postcode
NE27 0BY
Postcode Area
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
Not specified
Local Authority
North Tyneside
Electoral Ward
Shiremoor
Westminster Constituency
Cramlington and Killingworth

Supplier Information

Number of Suppliers
1
Supplier Name

TYNEHEALTH LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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