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Artifax Subscription

West Suffolk Council

This public procurement record has 3 releases in its history.

Award

24 Sep 2026 at 10:26

UK7 - Contract Details Notice
Award

31 Jul 2026 at 08:49

UK6 - Contract Award Notice
Award

31 Jul 2026 at 08:46

UK5 - Transparency Notice
Summary of the contracting process

West Suffolk Council procured a continuing Artifax software subscription, superseding its existing agreement with Artifax Software Limited. The service covers access to the software and its community forums, technical and end-user information, support, and regular updates and enhancements. It provides unlimited users and supports room and resource bookings, sales processes and financial functions. This is a software subscription and associated IT support service for the council. The buying organisation is West Suffolk Council, based in Bury St Edmunds; the service supports the council’s use of the Artifax system.

The procurement is complete and Artifax Software Limited was selected and awarded the contract through a direct award without competition, using a below-threshold route. The award was made on 31 July 2026. The contract was signed on 1 August 2026 and runs from 1 August 2026 to 30 April 2028. Its value is £14,544.75 excluding VAT and £17,453.70 including VAT. The procurement was arranged as a single lot. The published information describes the subscription’s scope but does not set out an evaluation basis or supplier eligibility requirements.

This award shows that West Suffolk Council buys a continuing subscription for Artifax, combining software access with support, user guidance, community access and product updates. A credible competitor for the same requirement would need to provide a comparable platform for unlimited users, covering room and resource bookings, sales processes and finances, alongside reliable technical and end-user support and ongoing enhancements. Experience in supplying and maintaining this type of specialist software subscription would be directly relevant. The buyer used a direct award without competition for this below-threshold purchase, so suppliers should recognise that this award did not test competing offers or provide evidence of a competitive evaluation.

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Notice Information

Notice Title

Artifax Subscription

Notice Description

Description of the contract A paragraph or two should be fine This supersedes an existing subscription agreement in place between West Suffolk Council and Artifax Software Limited. The subscription includes technical and end-user information, support services, access to Artifax's community forums, and regular updates and enhancements. The subscription allows for unlimited users, room and resource bookings, sales process and finances.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d83f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/090443-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£14,544 Under £100K
Contracts Value
£14,544 Under £100K

Notice Dates

Publication Date
24 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
31 Jul 20262 months ago
Contract Period
1 Aug 2026 - 30 Apr 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
West Suffolk Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BURY ST EDMUNDS
Postcode
IP33 3YU
Postcode Area
Ipswich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH64 West Suffolk
Delivery Location
Not specified
Local Authority
West Suffolk
Electoral Ward
Minden
Westminster Constituency
Bury St Edmunds and Stowmarket

Supplier Information

Number of Suppliers
1
Supplier Name

Artifax Software Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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