Notice Information
Notice Title
UK5 - Transparency Notice-Microsoft Unified Support Renewal 2026-2027 D
Notice Description
The Commercial & Procurement Strategy (CPS) sets out procurement for a Business As Usual (BAU) annual contract renewal for Microsoft Unified Support (MUS) for one year from August 2026. This is a continuation of an existing Microsoft vendor support arrangement. It is not a new technology initiative, new product build, new service design, or request for DTC solutioning. Requirement Overview National Highways relies on MUS to support business-critical Microsoft services and complex incidents across the organisation. MUS provides: * vendor-level support for Microsoft 365 * Teams * Exchange Online, Dynamics 365, Azure * On-premises infrastructure Without renewal National Highways would lose direct vendor support for complex incidents.
Procurement Information
Microsoft being the only supplier capable of providing these service" Evidence supporting reliance on Section 41 and Schedule 5 ("Only One Supplier") will be retained within the procurement file to support transparency, assurance and audit requirements". National Highways requires direct vendor support from Microsoft for escalation of complex incidents, access to proprietary product engineering teams, platform-specific advisory services, proactive service assessments and security-related support activities. These services can only be provided by Microsoft and cannot be replicated by third-party resellers, systems integrators or managed service providers.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-06d881
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/073064-2026
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- UK6 - Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Direct
- Procurement Method Details
- Direct award
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72261000 - Software support services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- £616,005 £500K-£1M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 3 Aug 20262 days ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 31 Jul 20265 days ago
- Contract Period
- 13 Aug 2026 - 16 Aug 2027 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NATIONAL HIGHWAYS LIMITED
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- BIRMINGHAM
- Postcode
- B4 6GA
- Post Town
- Birmingham
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG3 West Midlands
- Small Region (ITL 3)
- TLG31 Birmingham
- Delivery Location
- Not specified
-
- Local Authority
- Birmingham
- Electoral Ward
- Ladywood
- Westminster Constituency
- Birmingham Ladywood
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/073064-2026
3rd August 2026 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/072583-2026
31st July 2026 - Transparency notice on Find a Tender
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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