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Care Support Services for Children with a Disability - CS26605C - Complex Support (Behavioural Needs)

Hampshire County Council

This public procurement record has 1 release in its history.

Award

31 Jul 2026 at 13:12

UK6 - Contract Award Notice
Summary of the contracting process

Hampshire County Council is buying specialist care support services for children and young people with disabilities, focused on complex behavioural needs. The service supports children with significant behavioural needs as part of personalised care plans and the Council’s wider specialist children’s services. It is intended for people who may also have learning or physical disabilities, autistic spectrum conditions, or complex physical or mental health needs. Delivery covers Hampshire, including the county areas represented by Central Hampshire, North Hampshire and Southampton. The service is a Tier 4 specialist care support provision following social care assessment and identified need. It is designed to offer alternatives to conventional domiciliary care, with more personalised support and improved outcomes for service users.

This procurement has been awarded following a competitive call-off under an existing framework, using a selective procedure for a light-touch service. The process is complete and Acerta24 Limited was awarded the single lot on 15 July 2026. The award value is £630,000. The contract period is 1 September 2026 to 31 August 2030, with extensions available up to 31 August 2034. Two possible extensions are described, each lasting up to two years and each valued at £10,750,000 excluding VAT. A contract signature milestone was scheduled for 17 August 2026. The selected supplier is Acerta24 Limited, a Croydon-based SME. The award was made competitively under the framework, with delivery through subsequently awarded individual service contracts.

This requirement is relevant to providers of specialist children’s care and support, particularly those experienced in working with significant behavioural needs and complex disability. Credible competitors would need skilled, confident staff with additional training or substantial experience, able to provide personalised support without relying on two-to-one staffing. Relevant capability includes supporting children with learning disabilities, physical disabilities, autistic spectrum conditions, behaviour that challenges, and complex physical or mental health needs. Providers should be able to work within social care assessments, County Allocation Panel decisions and individual care plans, while delivering agreed outcomes. The opportunity also suits organisations able to develop flexible alternatives to conventional domiciliary care, strengthen staff practice and deliver individual service contracts through a framework arrangement.

How relevant is this notice?

Notice Information

Notice Title

Care Support Services for Children with a Disability - CS26605C - Complex Support (Behavioural Needs)

Notice Description

Hampshire County Council Children's Services commissions care support for children and young people with disabilities. The children and young people requiring care support services will include those with severe disabilities such as learning disabilities, physical disabilities, autistic spectrum conditions, behaviour that challenges and complex physical or mental health needs. The Services are part of a holistic support package for the child / young person that meets identified outcomes as part of a Care Plan as agreed by the Council's County Allocation Panel. This Service is part of Hampshire County Council's Children's Services Department's continuum of services which support children and young people with disabilities. Care support is a Tier 4 specialist service, which can be offered to a family following a social care assessment where the Disabled Children's Team criteria has been met and/or an unmet social care need has been identified. This Service aims to facilitate the development of the market to deliver services in new and more personalised ways rather than the conventional delivery of domiciliary care which in turn will enhance the skills of staff, potentially offering greater job satisfaction, in delivering the Service and improving the experience of the Service User. This Notice relates to a call off procedure for Care Support Services for Children with a Disability - Complex Support (Behavioural Needs). This is for children and young people with significant behavioural needs requiring staff with additional training or experience. This does not require 2:1 support but demands high skill, experience and confidence. Any potential value will be awarded through subsequently awarded Individual Service Contracts rather than at this call off stage.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d8cc
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/072707-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Award under framework
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£630,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
31 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
15 Jul 20262 months ago
Contract Period
1 Sep 2026 - 31 Aug 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Hampshire County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WINCHESTER
Postcode
SO23 8UJ
Postcode Area
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ36 Central Hampshire
Delivery Location
Not specified
Local Authority
Winchester
Electoral Ward
St Michael
Westminster Constituency
Winchester

Supplier Information

Number of Suppliers
1
Supplier Name

Acerta24 Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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