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Specsavers Hearcare Adult Hearing Services 2024-26

NHS SURREY AND SUSSEX INTEGRATED CARE BOARD

This public procurement record has 1 release in its history.

Award

31 Jul 2026 at 15:47

Award Notice
Summary of the contracting process

NHS Surrey and Sussex Integrated Care Board procured a community-based adult hearing aid service for patients registered with GP practices in NHS Surrey Downs Place. The service covers hearing assessments, diagnostic testing, hearing-aid fitting, follow-up and continuing aftercare, including battery provision and replacement, support services and postal repairs. It is an audiology and ear, nose and throat service (CPV 85121240). Delivery is planned across Surrey Downs, with services provided from Epsom, Leatherhead and Banstead, and Dorking identified as an additional location. Patients can be referred by their GP or self-refer. The model is intended to provide local access, patient choice and care closer to home while reducing reliance on hospital services.

The procurement has been awarded under Direct Award Process C of the Health Care Services (Provider Selection Regime) Regulations 2023, using a limited procedure without a prior call for competition. Specsavers Hearcare Group Ltd was selected as the supplier, with one recorded bid. The award is active and the contract was signed on 31 March 2024 for £927,000. The original procurement was assessed against the existing provider’s ability to continue delivering the service to a sufficient standard: quality carried all the stated weighting, while cost carried none. The tender was for 2024–2026. The recorded lot is marked cancelled, although the associated award and contract remain active.

This requirement suits established audiology or hearing-care providers able to deliver safe adult hearing-aid services through community and primary-care pathways. A credible supplier would need capability in assessment, diagnostic testing, fitting, follow-up, aftercare, battery management and repairs, supported by strong clinical governance and consistent service quality. Local delivery capacity across several community sites is important, alongside flexible appointments and accessible support for older people, people with long-term conditions and patients facing travel or mobility barriers. Relevant experience includes working with GPs, NHS care teams, ENT and audiology services, social care, voluntary organisations and patient networks. Providers should also be able to demonstrate value compared with hospital care, reliable information sharing, patient feedback, prevention activity and locally trained staff.

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Notice Information

Notice Title

Specsavers Hearcare Adult Hearing Services 2024-26

Notice Description

A community-based Adult Hearing Service including Assessment, fitting of hearing aids, and aftercare care for Surrey Downs Place

Lot Information

Lot 1

Provision of a community-based Adult Hearing Aid Service from a number of sites in Surrey Downs. Providing increased choice and control for service users as to where and when their treatment is delivered - providing on-going care closer to home. Provision of timely access to hearing aid assessment and a range of support services including hearing aid fitting, follow-up and on-going aftercare.

Procurement Information

This is a Provider Selection Regime (PSR) contract award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d929
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/072852-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85121240 - ENT or audiologist services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£927,000 £500K-£1M

Notice Dates

Publication Date
31 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS SURREY AND SUSSEX INTEGRATED CARE BOARD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEWES
Postcode
BN7 2FZ
Postcode Area
Brighton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ22 East Sussex CC
Delivery Location
TLJ26 East Surrey
Local Authority
Lewes
Electoral Ward
Lewes Bridge
Westminster Constituency
Lewes

Supplier Information

Number of Suppliers
1
Supplier Name

Specsavers Hearcare Group Ltd

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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