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New Lodge Background Support Services

Joseph Rowntree Housing Trust

This public procurement record has 1 release in its history.

Tender

31 Jul 2026 at 17:03

UK4 - Tender Notice
Summary of the contracting process

Joseph Rowntree Housing Trust is procuring 24-hour, seven-day-a-week ad hoc and background support services for New Lodge Extra Care Housing Scheme in New Earswick, York. The service will support residents living independently in 105 apartments, with approximately 70% occupied by tenants and 30% by shared owners. Required activities include responding to emergency alarm cords, pendants and main-door activations; overnight presence and security checks; contractor liaison and emergency repair reporting; equipment and alarm checks; evacuation support; assistance with activities and communal areas; short-term support during illness or changes in need; support to prevent hospital admission or enable discharge; and emergency cover when an informal carer is unavailable. The provider will work alongside JRHT’s on-site housing staff, while residents retain choice over individual planned care providers.

The procurement has reached tender: JRHT invited offers through an open competitive flexible procedure, with electronic submission through the Delta e-Sourcing portal. Enquiries were due by 18 August 2026 at 17:00, and tenders by 2 September 2026 at 17:00. The intended award decision date is 14 September 2026. This is a single-lot service procurement valued at £418,320 gross, including any applicable taxes. The contract is scheduled from 1 October 2026 to 30 September 2029, with an option for up to two further years at JRHT’s discretion, subject to satisfactory performance. Technical quality carries 60% and commercial evaluation 40%. Suppliers must meet the economic and technical conditions, pass all participation checks, satisfy exclusion requirements and be registered on the Central Digital Platform before award.

This opportunity suits an experienced care provider able to maintain a continuous on-site presence and respond reliably to urgent resident needs at an extra care housing scheme. Relevant capability includes emergency response, safeguarding, evacuation assistance, welfare support, domiciliary care practices, security checks, contractor liaison and short-term support for changing health or care needs. The provider must have appropriately trained staff and maintain the registrations and permissions required for the service, including relevant Care Quality Commission registration. Strong governance, insurance, business continuity and quality assurance arrangements are required. Suppliers should be able to work closely with housing staff and support residents’ wellbeing and safe use of the scheme. The opportunity is suitable for SMEs and voluntary, community or social enterprises, and may support wider domiciliary care work in New Earswick and surrounding areas.

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Notice Information

Notice Title

New Lodge Background Support Services

Notice Description

Joseph Rowntree Housing Trust (JRHT) is seeking to appoint a suitably experienced care provider to deliver 24-hour, seven-day-a-week ad hoc and background support services at New Lodge Extra Care Housing Scheme in New Earswick, York. New Lodge is a purpose-built extra care scheme comprising 105 apartments, of which approximately 70% are occupied by tenants and 30% by shared owners. The scheme enables residents to live independently while having access to on-site background and emergency support when required. JRHT currently directly employs staff to provide the background support service and individual planned packages of regulated care. Following a review of its care services, JRHT intends to appoint a third-party provider to deliver specified elements of the background support service. The appointed provider will be required to maintain an on-site presence 24 hours a day, seven days a week. The services include: *immediate response to emergency alarm cords and pendants; *out-of-hours security checks and an on-site overnight presence; *out-of-hours contractor liaison and reporting of emergency repairs; *checks on equipment and alarms within residents' homes; *emergency response and support with evacuation arrangements; *response to out-of-hours main-door activations; *assistance for residents accessing activities and communal areas; *temporary short-term support in response to illness or changes in need; *temporary support to prevent hospital admission or facilitate discharge; and *emergency support where an informal carer is unexpectedly unavailable. JRHT will remain the landlord and will continue to employ staff responsible for its housing and landlord functions. The provider will be expected to work closely with JRHT's on-site staff to support residents' wellbeing and the safe operation of the scheme. Residents will continue to have the right to choose their provider for individual planned packages of care. JRHT would, however, welcome a provider with the capacity to offer planned care directly to residents under separate arrangements where residents choose to use the appointed provider. No volume or value of planned care is guaranteed. The opportunity may also allow the provider to establish wider domiciliary care services in New Earswick and the surrounding area. Any such services would be separate from the contracted background support service. The provider must maintain the registrations, permissions and appropriately trained workforce required to deliver the services, including relevant Care Quality Commission registration. The provider must also maintain appropriate safeguarding, governance, insurance, business continuity and quality assurance arrangements. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-York:-Residential-nursing-care-services./76A6EJ58G6 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/76A6EJ58G6

Lot Information

Lot 1

Renewal: Up to a further two (2) years, subject to satisfactory performance and exercised at JRHT's discretion.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d94e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/072913-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85144100 - Residential nursing care services

85311000 - Social work services with accommodation

85311100 - Welfare services for the elderly

Notice Value(s)

Tender Value
£418,320 £100K-£500K
Lots Value
£418,320 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
31 Jul 20262 months ago
Submission Deadline
2 Sep 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Oct 2026 - 30 Sep 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Joseph Rowntree Housing Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
YORK
Postcode
YO30 6WP
Postcode Area
York
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE2 North Yorkshire
Small Region (ITL 3)
TLE21 York
Delivery Location
TLE21 York
Local Authority
York
Electoral Ward
Rawcliffe & Clifton Without
Westminster Constituency
York Outer

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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