Provision of Customer Information Solution Software, Support & Maintenance
Description: Northern Trains Limited is seeking to replace its existing Customer Information System software and are therefore looking to award a single contract for the supply of Software and Support & Maintenance of the solution.
Summary: Northern Trains Limited, a central government public authority organisation, is currently at the planning stage of a procurement process for a new Customer Information Solution Software, Support & Maintenance. The process includes a single contract for the supply and upkeep of software designed to enhance the passenger information system across their extensive network. Key industry categories for this tender include industry-specific software packages, communication and multimedia software packages, and passenger information systems. Primary delivery regions include UKC, UKD, and UKE within the United Kingdom. The planned contract period is from 22nd July 2027 to 21st July 2031, with a possible extension to 21st July 2035. A briefing call for suppliers interested in this market engagement will be held on 11th May 2026, and expressions of interest must be submitted by 8th May 2026. The tender details were most recently communicated on 22nd May 2026, with a future notice date scheduled for 1st August 2026.