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Digital Musculoskeletal Triage and Management Service

Berkshire Healthcare NHS Foundation Trust

This public procurement record has 1 release in its history.

Tender

03 Aug 2026 at 16:37

Tender Notice
Summary of the contracting process

Berkshire Healthcare NHS Foundation Trust is procuring a fully managed, digitally enabled musculoskeletal (MSK) triage and management service for delivery in Berkshire. The service is intended to provide an alternative to traditional community physiotherapy pathways, with 24-hour digital triage and remote treatment. It must combine artificial-intelligence-enabled assessment with oversight from Health and Care Professions Council (HCPC)-registered physiotherapists, alongside personalised, preventative and multidisciplinary care. The provider will integrate the service with existing NHS systems while minimising demands on the head provider. It will also take full responsibility for clinical outcomes, patient management, incident reporting, safeguarding, safety and service governance. The procurement is for physiotherapy services.

The process reached tender: the Trust invited offers through an open procedure, with submissions made electronically or in writing. It is governed by the Health Care Services (Provider Selection Regime) Regulations 2023. Bids were to be submitted by 25 August 2026, and bid opening and the start of the stated award period were set for 25 August 2026 at 12:00. The contract is valued at £400,000 and covers one lot, with a 360-day contract period. The buyer has an option to extend the contract by one year, although renewal is not provided for. Bids had to be in English and remain valid for 180 days. Variant bids were not allowed.

This opportunity suits providers able to run a clinically governed digital MSK pathway at scale, combining technology with qualified clinical oversight. Relevant capability includes 24-hour digital triage, remote physiotherapy treatment, AI-enabled assessment, personalised care planning and multidisciplinary working. Suppliers should be able to demonstrate robust arrangements for patient safety, safeguarding, incident reporting, clinical outcomes and service governance, while taking operational responsibility for patient management. Experience integrating digital health services with NHS systems will be important, as will the capacity to minimise workload for the head provider and maintain reliable service delivery. HCPC-registered physiotherapist oversight is an explicit requirement, making this relevant to established digital physiotherapy, MSK and NHS healthcare providers.

How relevant is this notice?

Notice Information

Notice Title

Digital Musculoskeletal Triage and Management Service

Notice Description

A fully managed, digitally enabled MSK service that:<br/>* Provides a complete alternative to traditional community physiotherapy pathways.<br/>* Offers 24/7 digital triage and remote treatment.<br/>* Combines AI-enabled assessment with HCPC-registered physiotherapist oversight.<br/>* Delivers personalised, preventative and multidisciplinary care.<br/>* Maintains robust safety, safeguarding and governance arrangements.<br/>* Integrates with existing NHS systems while minimising demands on the Head Provider.<br/>* Assumes full responsibility for clinical outcomes, patient management, incident reporting and service governance.

Lot Information

Lot 1

A fully managed, digitally enabled MSK service that:
* Provides a complete alternative to traditional community physiotherapy pathways.
* Offers 24/7 digital triage and remote treatment.
* Combines AI-enabled assessment with HCPC-registered physiotherapist oversight.
* Delivers personalised, preventative and multidisciplinary care.
* Maintains robust safety, safeguarding and governance arrangements.
* Integrates with existing NHS systems while minimising demands on the Head Provider.
* Assumes full responsibility for clinical outcomes, patient management, incident reporting and service governance.

Options: Option to extend contract by 1 year

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06da59
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/073367-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85142100 - Physiotherapy services

Notice Value(s)

Tender Value
£400,000 £100K-£500K
Lots Value
£400,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
3 Aug 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Berkshire Healthcare NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRACKNELL
Postcode
RG12 2UT
Postcode Area
Reading
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ15 Berkshire East
Delivery Location
TLJ11 Berkshire
Local Authority
Bracknell Forest
Electoral Ward
Bullbrook
Westminster Constituency
Bracknell

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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