This public procurement record has 1 release in its history.

Tender

04 Aug 2026 at 10:33

Summary of the contracting process

The procurement process initiated by the NHS West and North London Integrated Care Board involves a contract notice for the provision of Crisis Text Helpline Services to be delivered in conjunction with the 111 service in the North West and North Central London areas. Identified under the tender ID C462845, this open procedure aims to engage service providers specialising in psychiatric or psychologist services. The tender process is currently in the active stage, with the opportunity open for registration and document access from 4th August 2026 to 2nd September 2026. The contract period will commence in mid-to-end November 2026 and is initially set for 12 months, with an option to extend for an additional 36 months. The total estimated value of the contract is £1,800,000 GBP, with important bidding documentation accessible via the Atamis portal.

This tender represents a significant opportunity for businesses involved in community health and crisis intervention services to expand their operations within the NHS framework. Companies with expertise in delivering comprehensive telehealth solutions or those offering innovative crisis management technology will be well-positioned to compete. The competitive nature of the Supplier Selection Regime 2023 allows various service providers to demonstrate their capability to enhance mental health support through technological advancements. By securing this tender, businesses can position themselves as key service providers in the public health domain, with potential to extend their contract to a four-year partnership.

How relevant is this notice?

Notice Title

Crisis Text Helpline Services

Notice Description

This is a Competitive Process PSR 2023 tender, for the delivery of a Text Crisis helpline to run in conjunction with the 111 service specifically to North West and North Central London areas. The contract will run for a 12 month period from Mid-end November 2026 following the completion of the tendering exercise with an extension available for 36 months.

Lot Information

Lot 1

This is a Competitive Process under the Provider Selection Regime 2023, for the delivery of a Text Crisis helpline to run in conjunction with the 111 service specifically to North West and North Central London areas. This is a 12 month contract with an extension of 36 months following the first year of completion.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06daf6
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/073600-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85121270 - Psychiatrist or psychologist services

85323000 - Community health services

Notice Value(s)

Tender Value
£1,800,000 £1M-£10M
Lots Value
£1,800,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 Aug 2026Yesterday
Submission Deadline
2 Sep 20264 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NHS WEST AND NORTH LONDON INTEGRATED CARE BOARD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
NW1 5JD
Post Town
North West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI7 Outer London - West and North West

Local Authority
Westminster
Electoral Ward
Marylebone
Westminster Constituency
Cities of London and Westminster

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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