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Crisis Text Helpline Services

NHS West and North London Integrated Care Board

This public procurement record has 1 release in its history.

Tender

04 Aug 2026 at 11:33

Tender Notice
Summary of the contracting process

NHS West and North London Integrated Care Board is procuring crisis text helpline services to operate alongside the NHS 111 service across North West and North Central London. The service is intended to provide text-based crisis support as part of community health provision, with the procurement classified under psychiatrist or psychologist services. The requirement is for one service covering the full scope rather than separate geographical packages. The successful provider will need to deliver the helpline in the specified London areas and work in conjunction with the 111 service. This opportunity is therefore relevant to organisations providing crisis support, mental health services, psychological or psychiatric services, and community-based healthcare delivered through text or other digital channels.

The process has reached tender: the buyer invited offers through an open procedure under the Health Care Services (Provider Selection Regime) Regulations 2023. Bids had to be submitted by 2 September 2026 at 12:00 noon. The contract is for 12 months from mid-to-late November 2026, after the tender exercise, with an extension of up to 36 months. Its estimated value is £1,800,000. There is one lot, with the same estimated value, and bids must remain valid for 180 days. Evaluation begins with the Supplier Selection Criteria and Basic Selection Criteria; qualifying bids proceed to a second stage. Technical and quality questions are assessed across five key criteria using the scoring method in the tender documents.

This opportunity suits an established provider able to run a crisis text helpline alongside NHS 111 for people in North West and North Central London. Relevant organisations may include mental health, psychological, psychiatric, crisis-support and community-health providers with the operational capability to deliver a responsive text-based service and coordinate with an NHS urgent-care pathway. Suppliers should be prepared to demonstrate compliance with the economic and technical selection requirements and answer the technical and quality questions across the five key criteria. The process uses a two-stage evaluation, so bidders must first satisfy the basic selection requirements before their detailed offer is assessed. Responses must be submitted in English through the specified procurement route.

How relevant is this notice?

Notice Information

Notice Title

Crisis Text Helpline Services

Notice Description

This is a Competitive Process PSR 2023 tender, for the delivery of a Text Crisis helpline to run in conjunction with the 111 service specifically to North West and North Central London areas. The contract will run for a 12 month period from Mid-end November 2026 following the completion of the tendering exercise with an extension available for 36 months.

Lot Information

Lot 1

This is a Competitive Process under the Provider Selection Regime 2023, for the delivery of a Text Crisis helpline to run in conjunction with the 111 service specifically to North West and North Central London areas. This is a 12 month contract with an extension of 36 months following the first year of completion.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06daf6
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/073600-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85121270 - Psychiatrist or psychologist services

85323000 - Community health services

Notice Value(s)

Tender Value
£1,800,000 £1M-£10M
Lots Value
£1,800,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 Aug 20262 months ago
Submission Deadline
2 Sep 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS West and North London Integrated Care Board
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
NW1 5JD
Postcode Area
North West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI7 Outer London - West and North West
Local Authority
Westminster
Electoral Ward
Marylebone
Westminster Constituency
Cities of London and Westminster

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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