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Digital Telecare Installation and Migration

London Borough of Hillingdon

This public procurement record has 1 release in its history.

Award

05 Aug 2026 at 15:30

UK5 - Transparency Notice
Summary of the contracting process

London Borough of Hillingdon commissioned digital telecare installation and migration services. The project supports the national analogue-to-digital telephony switchover, with the aim of maintaining continuity of telecare, minimising disruption and helping residents live independently and safely at home with access to emergency assistance. The work is communications equipment installation, classified under CPV 51300000, delivered in the London Borough of Hillingdon area. It covers one requirement and is suitable for small and medium-sized enterprises and voluntary, community or social enterprises. The buyer is Hillingdon Council, based at its Civic Centre in Uxbridge. The requirement is a service rather than a supply-only or construction contract, and is focused specifically on telecare migration and installation during the transition from analogue to digital telephone services.

This procurement is complete and has been awarded through a direct, below-threshold procedure without competition. Two separate awards were made for the single requirement on 5 August 2026. GBR Digital Health Solutions Limited received one award worth £95,000 excluding VAT (£114,000 including VAT), while Red Alert Telecare Ltd received another worth £96,420 excluding VAT (£115,704 including VAT). Both awards cover digital telecare installation and migration services and run from 5 August 2026 to 31 January 2027. The recorded award status is pending, with contract signatures scheduled for 5 August 2026. The procurement was below the applicable threshold and was not evaluated through a competitive tender; the stated route was direct award without competition.

The award demonstrates a defined requirement for suppliers able to install and migrate digital telecare systems as part of a local authority’s analogue-to-digital switchover programme. A credible future competitor would need practical communications-equipment installation capability, experience of telecare or related emergency-response technology, and the operational capacity to carry out migration work while protecting service continuity for residents. Familiarity with safety-critical home-based services, disruption control and independent-living requirements would be relevant. The buyer’s use of two specialist suppliers indicates that delivery can involve more than one provider, creating a useful benchmark for firms with complementary installation, migration or telecare expertise. SMEs and voluntary, community or social enterprises were considered suitable for the requirement.

How relevant is this notice?

Notice Information

Notice Title

Digital Telecare Installation and Migration

Notice Description

The Digital Telecare Installation and Migration services project aligns with the national digital switchover timescales ensuring continuity of service and minimising disruption during the transition from analogue to digital telephony structure. This ensures that the residents can live independently and safely in their own homes and that emergency assistance is always available.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06dcb5
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/074310-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK5 - Transparency Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

51 - Installation services (except software)

CPV Codes

51300000 - Installation services of communications equipment

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£191,420 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
5 Aug 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
5 Aug 2026 - 31 Jan 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Hillingdon
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
UXBRIDGE
Postcode
UB8 1UW
Postcode Area
Southall
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI74 Harrow and Hillingdon
Delivery Location
Not specified
Local Authority
Hillingdon
Electoral Ward
Uxbridge
Westminster Constituency
Uxbridge and South Ruislip

Supplier Information

Number of Suppliers
2
Supplier Names

GBR DIGITAL HEALTH SOLUTIONS LTD

RED ALERT TELECARE LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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