Notice Information
Notice Title
Warm Homes Network (WHN) Income Maximisation and Benefits Support Services
Notice Description
The contract supports delivery of the Warm Homes Network (WHN) programme, a collaborative initiative established to support people in vulnerable situations and help customers access financial assistance, benefits support and wider household support services. Under the contract, Citizens Advice Manchester will act as the lead provider of income maximisation and benefits support services. The supplier will: Deliver income maximisation and financial advice. Assess customer circumstances and identify benefit entitlements. Support customers with benefit applications and wider financial support applications. Assist customers with lower digital confidence. Refer customers to other Warm Homes Network partners where additional needs are identified. Record delivery outcomes and benefits achieved through the WHN CRM platform. Provide reporting, performance information and programme impact data.
Procurement Information
This contract supports the delivery of Ofgem's Vulnerability and Carbon Monoxide Allowance (VCMA) programme objectives by providing specialist income maximisation, benefits advice and financial support services for customers in vulnerable circumstances. Citizens Advice Manchester has been appointed to provide specialist benefits and income maximisation support within the Warm Homes Network ecosystem. The service forms part of a coordinated referral-based support model, enabling customers to access financial assistance, welfare support, energy efficiency advice and other vulnerability services through a single programme structure. The arrangement contributes to the delivery of VCMA outcomes through specialist support for vulnerable households, financial resilience, income maximisation and wider wellbeing improvements.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-06dcba
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/074318-2026
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- UK5 - Transparency Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Direct
- Procurement Method Details
- Direct award
- Tender Suitability
- VCSE
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
-
- CPV Codes
85320000 - Social services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- £2,847,629 £1M-£10M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 5 Aug 2026Today
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 5 Aug 2026Today
- Contract Period
- 6 Aug 2026 - 31 Mar 2028 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Pending
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CADENT GAS LIMITED
- Additional Buyers
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- COVENTRY
- Postcode
- CV7 9JU
- Post Town
- Coventry
- Country
- England
-
- Major Region (ITL 1)
- TLE Yorkshire and The Humber
- Basic Region (ITL 2)
- TLE4 West Yorkshire
- Small Region (ITL 3)
- TLE42 Leeds
- Delivery Location
- Not specified
-
- Local Authority
- Leeds
- Electoral Ward
- Garforth & Swillington
- Westminster Constituency
- Leeds East
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/074318-2026
5th August 2026 - Transparency notice on Find a Tender
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-06dcba-2026-08-05T15:38:33+01:00",
"date": "2026-08-05T15:38:33+01:00",
"ocid": "ocds-h6vhtk-06dcba",
"initiationType": "tender",
"parties": [
{
"id": "GB-COH-10080864",
"name": "CADENT GAS LIMITED",
"identifier": {
"scheme": "GB-COH",
"id": "10080864"
},
"additionalIdentifiers": [
{
"scheme": "GB-PPON",
"id": "PNHM-3269-DNNL"
}
],
"address": {
"streetAddress": "Cadent Gas Limited, Pilot Way",
"locality": "Coventry",
"postalCode": "CV7 9JU",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKG13"
},
"contactPoint": {
"email": "procurementservices@cadentgas.com"
},
"roles": [
"buyer"
],
"details": {
"url": "https://cadentgas.com/",
"classifications": [
{
"id": "privateUtility",
"scheme": "UK_CA_TYPE",
"description": "Private utility"
}
]
}
},
{
"id": "GB-COH-05167070",
"name": "NORTHERN GAS NETWORKS LIMITED",
"identifier": {
"scheme": "GB-COH",
"id": "05167070"
},
"additionalIdentifiers": [
{
"scheme": "GB-PPON",
"id": "PRNB-9357-PVLR"
}
],
"address": {
"streetAddress": "1100 Century Way",
"locality": "Colton Leeds",
"postalCode": "LS15 8TU",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKE42"
},
"contactPoint": {
"email": "procurement@northerngas.co.uk"
},
"roles": [
"procuringEntity"
],
"roleDetails": "GDN"
},
{
"id": "GB-COH-02697257",
"name": "CITIZENS ADVICE MANCHESTER",
"identifier": {
"scheme": "GB-COH",
"id": "02697257"
},
"additionalIdentifiers": [
{
"scheme": "GB-PPON",
"id": "PJNQ-4269-GYNV"
}
],
"address": {
"streetAddress": "Barlow House",
"locality": "Manchester",
"postalCode": "M1 3DZ",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKD33"
},
"contactPoint": {
"email": "hayley.hughes@citizensadvicemanchester.org.uk"
},
"roles": [
"supplier"
],
"details": {
"url": "https://www.citizensadvicemanchester.org.uk/",
"scale": "large",
"vcse": true
}
}
],
"buyer": {
"id": "GB-COH-10080864",
"name": "CADENT GAS LIMITED"
},
"tender": {
"id": "ocds-h6vhtk-06dcba",
"legalBasis": {
"id": "2023/54",
"scheme": "UKPGA",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
},
"title": "Warm Homes Network (WHN) Income Maximisation and Benefits Support Services",
"description": "The contract supports delivery of the Warm Homes Network (WHN) programme, a collaborative initiative established to support people in vulnerable situations and help customers access financial assistance, benefits support and wider household support services. Under the contract, Citizens Advice Manchester will act as the lead provider of income maximisation and benefits support services. The supplier will: Deliver income maximisation and financial advice. Assess customer circumstances and identify benefit entitlements. Support customers with benefit applications and wider financial support applications. Assist customers with lower digital confidence. Refer customers to other Warm Homes Network partners where additional needs are identified. Record delivery outcomes and benefits achieved through the WHN CRM platform. Provide reporting, performance information and programme impact data.",
"status": "complete",
"procurementMethod": "direct",
"procurementMethodDetails": "Direct award",
"procurementMethodRationale": "This contract supports the delivery of Ofgem's Vulnerability and Carbon Monoxide Allowance (VCMA) programme objectives by providing specialist income maximisation, benefits advice and financial support services for customers in vulnerable circumstances. Citizens Advice Manchester has been appointed to provide specialist benefits and income maximisation support within the Warm Homes Network ecosystem. The service forms part of a coordinated referral-based support model, enabling customers to access financial assistance, welfare support, energy efficiency advice and other vulnerability services through a single programme structure. The arrangement contributes to the delivery of VCMA outcomes through specialist support for vulnerable households, financial resilience, income maximisation and wider wellbeing improvements.",
"specialRegime": [
"lightTouch"
],
"lots": [
{
"id": "1",
"status": "complete",
"suitability": {
"vcse": true
}
}
],
"documents": [
{
"id": "conflictOfInterest",
"documentType": "conflictOfInterest",
"description": "Not published"
}
],
"procurementMethodRationaleClassifications": [
{
"id": "singleSuppliersTechnicalReasons"
}
]
},
"awards": [
{
"id": "1",
"status": "pending",
"value": {
"amountGross": 3417155.21,
"amount": 2847629.34,
"currency": "GBP"
},
"mainProcurementCategory": "services",
"aboveThreshold": true,
"suppliers": [
{
"id": "GB-COH-02697257",
"name": "CITIZENS ADVICE MANCHESTER"
}
],
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "85320000",
"description": "Social services"
}
],
"deliveryAddresses": [
{
"region": "UKC",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKD",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKE",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKF",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKG",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKH",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKI",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKJ",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKK",
"country": "GB",
"countryName": "United Kingdom"
}
],
"relatedLot": "1"
}
],
"contractPeriod": {
"startDate": "2026-08-07T00:00:00+01:00",
"endDate": "2028-03-31T23:59:59+01:00"
},
"relatedLots": [
"1"
],
"documents": [
{
"id": "074318-2026",
"documentType": "awardNotice",
"noticeType": "UK5",
"description": "Transparency notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/074318-2026",
"datePublished": "2026-08-05T15:38:33+01:00",
"format": "text/html"
}
],
"milestones": [
{
"id": "1",
"type": "futureSignatureDate",
"dueDate": "2026-08-07T23:59:59+01:00",
"status": "scheduled"
}
]
}
],
"language": "en"
}