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Warm Homes Network (WHN) Digital Access, Benefits and Grants Support Services

CADENT GAS LIMITED

This public procurement record has 2 releases in its history.

Award

07 Aug 2026 at 09:24

UK6 - Contract Award Notice
Award

05 Aug 2026 at 15:39

UK5 - Transparency Notice
Summary of the contracting process

Cadent Gas Limited procured digital access, benefits and grants support services for the Warm Homes Network, a collaborative Vulnerability and Carbon Monoxide Allowance initiative. Northern Gas Networks Limited is the procuring entity. The service provides customers with access to benefits calculations, entitlement checks, grants and financial support information through Turn2us’s Benefits Calculator and Grants Search tools. It also creates referrals to specialist partners for income maximisation, energy-efficiency support, debt support and household cost advice. Further signposting covers the Priority Services Register, carbon monoxide awareness and other vulnerability services. The work is social support services, delivered across participating gas distribution network regions in England, including the North East, North West, Yorkshire and the Humber, the Midlands, East of England, London, the South East, the South West and the West of England.

The procurement is complete and was awarded by direct award to Turn2us on 31 July 2026. The stated rationale was to support Ofgem’s vulnerability and carbon monoxide objectives through Turn2us’s established digital tools and single-supplier technical capability. One lot was used, with participation suitable for voluntary, community and social enterprises. The award is active and valued at £926,937 excluding VAT, or £1,112,324.40 including VAT. The contract runs from 7 August 2026 to 31 March 2028. The service includes customer support pathways, onward referrals and reporting and performance information for programme governance and assurance. It is a light-touch services procurement and the award was above the relevant threshold.

This requirement is relevant to suppliers combining digital self-service tools with practical support for financially vulnerable households. A credible competitor would need proven benefits and grants eligibility tools, clear routes into specialist advice, and the ability to support income maximisation, debt assistance, household cost guidance and energy-efficiency referrals. Experience of signposting customers to the Priority Services Register, carbon monoxide awareness and wider vulnerability services would be directly relevant. The buyer also values reporting and performance information that can support governance, assurance and programme oversight. Organisations with established partnerships across gas distribution network regions, strong safeguarding and referral arrangements, and the capacity to operate a coordinated support pathway would be well placed when this requirement returns to market.

How relevant is this notice?

Notice Information

Notice Title

Warm Homes Network (WHN) Digital Access, Benefits and Grants Support Services

Notice Description

The contract supports delivery of the Warm Homes Network (WHN), a collaborative VCMA initiative designed to help customers access benefits, grants, debt support, household cost advice and wider vulnerability services through a coordinated support pathway. Under this agreement, Turn2us will provide the digital access route into the Warm Homes Network and offer self-service support through its Benefits Calculator and Grants Search tools. The supplier will support customers in identifying financial assistance available to them and facilitate onward referrals to specialist delivery partners where additional needs are identified. The service will: Provide access to benefits calculations and entitlement checks. Provide access to grants and financial support information. Create referrals into specialist partners for income maximisation and energy efficiency support. Support customer signposting to the Priority Services Register (PSR), carbon monoxide awareness and other vulnerability-related support. Provide reporting and performance information to support programme governance and assurance.

Procurement Information

This contract supports the delivery of Ofgem's Vulnerability and Carbon Monoxide Allowance (VCMA) objectives by providing a digital route for customers to identify and access financial support, benefits and grants while improving access to wider vulnerability services. The Warm Homes Network has been established as an integrated support ecosystem. The appointment of Turn2us provides access to established digital tools, including the Turn2us Benefits Calculator and Grants Search services, enabling customers to quickly identify financial support opportunities and connect to specialist advice providers where further intervention is required. The contract contributes to VCMA outcomes by improving financial resilience, increasing access to benefits and support schemes, facilitating referrals to specialist assistance providers and supporting vulnerable households across participating gas distribution network regions.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06dcbb
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/075082-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85320000 - Social services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£926,937 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
7 Aug 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
31 Jul 20262 months ago
Contract Period
7 Aug 2026 - 31 Mar 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CADENT GAS LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
COVENTRY
Postcode
CV7 9JU
Postcode Area
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG13 Warwickshire CC
Delivery Location
Not specified
Local Authority
Rugby
Electoral Ward
Revel and Binley Woods
Westminster Constituency
Rugby

Supplier Information

Number of Suppliers
1
Supplier Name

TURN2US

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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