The Provision of a Mental Health Crisis Text Support Service on behalf of NHS Cheshire and Merseyside Integrated Care Board

Notice Information

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Notice Title

The Provision of a Mental Health Crisis Text Support Service on behalf of NHS Cheshire and Merseyside Integrated Care Board

Notice Description

NHS Cheshire and Merseyside is seeking to engage with the market regarding the provision of an all-age, 24-hour, 7 days a week/ 365 days a year Mental Health Crisis Text Service across Cheshire and Merseyside. The service will provide immediate, accessible and inclusive text-based support for individuals experiencing a mental health crisis and will operate 24 hours a day, 365 days a year. The service is intended to be fully integrated with NHS 111 (Mental Health Option) and local crisis response pathways, ensuring seamless access to urgent mental health support and onward referral where required. The service has been developed in line with NHS England guidance on urgent and emergency mental health care and supports the objectives of the NHS Long Term Plan, the Urgent and Emergency Care Recovery Plan, and national suicide prevention priorities. It aims to improve access to crisis support for people who may experience barriers to traditional services, including those affected by stigma, communication difficulties, disability, sensory needs, or geographical isolation across the region's diverse urban and rural communities. This notice is intended to inform the market of the Authority's future procurement intentions and support engagement with potential providers. The term of the contract is 2 years plus a potential 1 year extension. The total contract value over the 2 years plus the potential 1 year extension will be a maximum total contract value calculated as PS900,000

Lot Information

Lot 1

The Authority is seeking to engage with the market in advance of a potential procurement for the provision of an all-age Mental Health Crisis Text Service across Cheshire and Merseyside, operating 24 hours a day, 7 days a week, 365 days a year. The service will provide immediate text-based support for individuals experiencing mental health distress or crisis, including assessment, de-escalation, safety planning, signposting and referral into appropriate local crisis and urgent mental health services. The service must be accessible, inclusive and responsive to the needs of diverse populations, including individuals who may face barriers to accessing traditional telephone or face-to-face support. The service will be required to integrate effectively with NHS 111 (Mental Health Option), local crisis pathways and other relevant health and care services across Cheshire and Merseyside, supporting timely access to urgent mental health care and helping to reduce avoidable presentations to emergency and acute services. Through this market engagement exercise, the Authority is seeking feedback from potential providers on service delivery models, operational requirements, integration considerations, affordability, capacity and capability, and any opportunities for innovation. Information gathered will help inform the development of the service specification and procurement strategy. All market engagement documentation and supporting materials will be made available via SAP Ariba. Interested organisations wishing to participate in this market engagement exercise should register their interest through SAP Ariba (link provided below), where they will be able to access the relevant documentation, submit responses and receive any updates or clarifications issued by the Authority. https://portal.us.bn.cloud.ariba.com/dashboard/public/appext/comsapsbncdiscoveryui#/RfxEvent/preview/1110021195?anId=ANONYMOUS Please use the "Respond" button and follow the instructions provided to either log in or create an account. Once this has been completed, you will be able to access and download the MEQ documents. This procurement requirement falls within the scope of the Provider Selection Regime (PSR), as introduced under the Health Care Services (Provider Selection Regime) Regulations 2023. Accordingly, any subsequent procurement process will be conducted in accordance with the applicable PSR regulations and guidance. This market engagement exercise is being undertaken to inform the commissioning approach, understand market capability and capacity, and gather information from potential providers prior to making any procurement decision.

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-h6vhtk-06df9f
Publication Source: Find A Tender Service
Latest Notice: https://www.find-tender.service.gov.uk/Notice/075524-2026
Current Stage: Planning
All Stages: Planning

Procurement Classification

Notice Type: Planning Notice
Procurement Type: Standard
Procurement Category: Services
Procurement Method: Not Specified
Procurement Method Details: Not specified
Tender Suitability: Not specified
Awardee Scale: Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions: 85 - Health and social work services
CPV Codes: 85100000 - Health services

Notice Value(s)

Tender Value: £900,000 £500K-£1M
Lots Value: Not specified
Awards Value: Not specified
Contracts Value: Not specified

Notice Dates

Publication Date: 10 Aug 20262 days ago
Submission Deadline: Not specified
Future Notice Date: 31 Aug 20263 weeks to go
Award Date: Not specified
Contract Period: Not specified - Not specified
Recurrence: Not specified

Notice Status

Tender Status: Planned
Lots Status: Planned
Awards Status: Not Specified
Contracts Status: Not Specified

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: NHS CHESHIRE AND MERSEYSIDE INTEGRATED CARE BOARD
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: LIVERPOOL
Postcode: L3 4BL
Post Town: Liverpool
Country: England
Major Region (ITL 1): TLD North West (England)
Basic Region (ITL 2): TLD7 Merseyside
Small Region (ITL 3): TLD72 Liverpool
Delivery Location: TLD6 Cheshire, TLD7 Merseyside
Local Authority: Liverpool
Electoral Ward: Festival Gardens
Westminster Constituency: Liverpool Riverside

Further Information

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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