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Provision for Remote Diagnostics and Technical Support for NOC Vessels

National Oceanography Centre

This public procurement record has 1 release in its history.

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12 Aug 2026 at 15:05

UK7 - Contract Details Notice
Summary of the contracting process

The National Oceanography Centre is buying specialist technical support services for the supplier-specific systems installed on the research vessel RSS James Cook. The scope covers remote diagnostics, systems monitoring, fault finding, data transfer and, where possible, remote corrections through a secure remote diagnostic system and Common Remote Service Platform. It also includes maintenance support, emergency assistance and technical advice for urgent and non-urgent requirements. The buyer is the National Oceanography Centre, based in Southampton, and the work relates to systems onboard the RSS James Cook. The procurement is classified as technical support services and is a service requirement rather than a supply of equipment or construction work.

This procurement is complete and was awarded to SIEMENS ENERGY LIMITED. It used a direct procedure below the applicable threshold and without competition. The contract was signed on 17 July 2026 and runs from 17 July 2026 to 30 September 2026. Its gross value is NOK 350,000. The contract is active and covers one requirement. The arrangement includes an option to purchase spare parts following diagnostic support. The selected supplier is Siemens Energy Limited. The published outcome identifies a single award and does not set out a competitive evaluation basis, as the contract was placed directly without competition. The requirement therefore demonstrates a buyer’s need for supplier-specific vessel systems support rather than a multi-supplier framework or divided lot procurement.

This requirement is most relevant to businesses with deep technical knowledge of marine or industrial systems and the ability to support equipment remotely and securely. A credible competitor would need to diagnose faults from operational data, monitor shipboard systems, transfer data safely and deliver remote corrections where technically possible. The service also requires maintenance expertise, emergency assistance and dependable technical cover for urgent incidents, alongside a separate route for routine technical queries. Experience supporting complex equipment in a vessel or similarly demanding operational environment would be important, particularly where systems must remain serviceable during missions. Suppliers should be able to provide secure remote-access technology, technically qualified support staff and reliable out-of-hours response arrangements for this buyer’s specialist vessel operations.

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Notice Information

Notice Title

Provision for Remote Diagnostics and Technical Support for NOC Vessels

Notice Description

The contract is a service agreement with the supplier for the provision of: technical support, remote diagnostics, emergency assistance, maintenance support for the supplier specific systems onboard the RSS James Cook. As part of the contract, the supplier will provide access to a Remote Diagnostic System which will enable to the supplier to securely connect and digitally interact with the systems on board. The interaction includes: systems monitoring, fault finding, data transfer and if possible remote corrections via the Common Remote Service Platform. Additionally, the National Oceanography Centre will have access to a 24 hour, 7 days a week support line that will offer technical support in case of urgent requirements on board the ship. For non-urgent queries a general technical support line is available during the hours of 08:00 and 16:00 in the CET time zone.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06e2d2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/076870-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

71 - Architectural, construction, engineering and inspection services

CPV Codes

71356300 - Technical support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£350,000 £100K-£500K

Notice Dates

Publication Date
12 Aug 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
17 Jul 20261 months ago
Contract Period
17 Jul 2026 - 30 Sep 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
National Oceanography Centre
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SOUTHAMPTON
Postcode
SO14 3ZH
Postcode Area
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ32 Southampton
Delivery Location
Not specified
Local Authority
Southampton
Electoral Ward
Bargate
Westminster Constituency
Southampton Itchen

Supplier Information

Number of Suppliers
1
Supplier Name

SIEMENS ENERGY LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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