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Customer Data Project

ACCENT HOUSING LIMITED

This public procurement record has 2 releases in its history.

Award

17 Aug 2026 at 13:02

UK7 - Contract Details Notice
Award

17 Aug 2026 at 12:33

UK6 - Contract Award Notice
Summary of the contracting process

Accent Housing Limited commissioned customer data research services to support a data enrichment exercise. The work covers survey scripting, digital survey distribution, outbound telephone follow-up, data collection and the delivery of a validated dataset. It is a mixed-mode research and data collection service, combining online and telephone engagement. Delivery covers England, including the North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East and South West. The requirement is relevant to market research agencies, customer insight specialists and data collection providers able to combine digital surveys with structured telephone interviewing and produce quality-assured customer data for a housing organisation.

The procurement is complete and has been awarded through a direct, below-threshold procedure without competition. Accent Housing Limited awarded the single Data Collection lot to Researchers at Crown Limited on 10 August 2026. The gross awarded and contracted value is £58,428. The contract was signed on 17 August 2026 and runs from 24 August 2026 to 31 March 2027. Evaluation details are not set out beyond the direct-award route. The contract is active, and the award is recorded as active. This outcome shows that the buyer used a non-competitive route for a below-threshold customer data research requirement, with one supplier selected for the complete service.

This award indicates demand from Accent Housing Limited for end-to-end customer research rather than a single data task. A credible future competitor would need to design and script surveys, manage digital distribution, conduct outbound telephone engagement and collect responses consistently across England. It would also need robust data validation and quality assurance processes to turn mixed-mode responses into a reliable dataset. Relevant suppliers include market research agencies, telephone interviewing providers, customer insight consultancies and data enrichment specialists, particularly those able to coordinate online and call-based fieldwork under one delivery model. Experience handling customer data responsibly, maintaining accurate records and reporting usable findings would strengthen a supplier’s position when this type of requirement is next considered.

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Notice Information

Notice Title

Customer Data Project

Notice Description

Provider to help Accent perform a data enrichment exercise, delivery will be via via a mixed-mode approach (digital survey and telephone follow-up). The service will include survey scripting, digital distribution, outbound telephone engagement, data collection, and provision of a validated dataset

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06e591
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/078112-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

73210000 - Research consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£58,428 Under £100K
Contracts Value
£58,428 Under £100K

Notice Dates

Publication Date
17 Aug 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
10 Aug 20262 weeks ago
Contract Period
24 Aug 2026 - 31 Mar 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ACCENT HOUSING LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRADFORD
Postcode
BD1 4AS
Postcode Area
Bradford
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE41 Bradford
Delivery Location
Not specified
Local Authority
Bradford
Electoral Ward
City
Westminster Constituency
Bradford West

Supplier Information

Number of Suppliers
1
Supplier Name

RESEARCHERS AT CROWN LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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