Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Port of Dover - Customer Experience Consultant Framework

Dover Harbour Board

This public procurement record has 2 releases in its history.

Award

22 Oct 2026 at 14:52

UK6 - Contract Award Notice
Tender

18 Aug 2026 at 13:56

UK4 - Tender Notice
Summary of the contracting process

Dover Harbour Board procured a customer experience consultancy framework to support its IGNITE programme at the Port of Dover. The requirement covers customer experience consulting, customer services and customer-care support, including customer surveys and satisfaction research, alongside related business and management consultancy. The work is for the port and its programme; no more specific delivery locations are identified. This is a services requirement rather than a purchase of goods or construction work. The selected provider is Foursails Partnership Ltd, based in Ascot.

The procurement is complete and an award has been made to Foursails Partnership Ltd. The award is recorded as pending. The award value is £1,200,000 gross. Its contract period runs from 5 November 2026 to 5 November 2028. The award date is 22 October 2026. Dover Harbour Board used an open procedure for a closed framework, with call-offs made without reopening competition. The tender deadline was 17 September 2026. There was one lot, with a planned period from 1 October 2026 to 1 October 2028. Evaluation weighted quality and technical criteria at 70% and commercial criteria at 30%.

This award shows that Dover Harbour Board buys specialist customer experience consultancy to support its port operations and IGNITE programme, with survey and customer-care expertise forming part of the requirement. A credible competitor when the requirement returns would need to demonstrate strong customer research capability, including designing and delivering satisfaction surveys, and the ability to turn findings into practical service improvements. Broader business and management consultancy experience would also be relevant, particularly where it supports customer-facing services in a complex port environment. The scoring placed greater weight on quality and technical merit than on commercial terms, so suppliers would need persuasive evidence of their approach, relevant delivery experience and capacity to provide consistent consultancy support through a framework. The route was an open competition to establish a closed framework.

How relevant is this notice?

Notice Information

Notice Title

Port of Dover - Customer Experience Consultant Framework

Notice Description

The Port wishes to procure Customer Experience Consultancy Framework to support the IGNITE programme.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06e696
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/100052-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

73200000 - Research and development consultancy services

79342300 - Customer services

79342310 - Customer survey services

79342311 - Customer satisfaction survey

79342320 - Customer-care services

79400000 - Business and management consultancy and related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£1,200,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
22 Oct 20264 days ago
Submission Deadline
17 Sep 2026Expired
Future Notice Date
Not specified
Award Date
22 Oct 20265 days ago
Contract Period
5 Nov 2026 - 5 Nov 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Dover Harbour Board
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DOVER
Postcode
CT17 9BU
Postcode Area
Canterbury
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ44 East Kent
Delivery Location
Not specified
Local Authority
Dover
Electoral Ward
Town & Castle
Westminster Constituency
Dover and Deal

Supplier Information

Number of Suppliers
1
Supplier Name

Foursails Partnership Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...