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Employee Voice and Listening Platform

believe housing

This public procurement record has 2 releases in its history.

Award

20 Oct 2026 at 10:40

UK7 - Contract Details Notice
Award

19 Aug 2026 at 14:55

UK6 - Contract Award Notice
Summary of the contracting process

Believe Housing Limited procured an employee voice and listening platform: a colleague engagement, survey and listening service for its workforce. The requirement is a digital platform for gathering and understanding staff feedback, rather than general IT support. The award classifies the work as information technology services. Delivery is in the North East of England, in the area associated with Believe Housing’s Seaham base. The requirement was packaged as a single lot, covering the platform service as one procurement.

The procurement is complete and awarded following a below-threshold limited competition. Believe Housing selected WorkBuzz Analytics Limited; four bids were received, including three from SMEs. The award was made on 19 August 2026 for £43,500 excluding VAT (£52,200 including VAT). The contract was signed on 22 September 2026 and runs from 30 September 2026 to 29 September 2028, with one 12-month renewal option and a maximum end date of 29 September 2029. The contract is active. The published procurement information does not state the evaluation criteria or supplier eligibility requirements.

This award demonstrates demand from Believe Housing for a specialist employee-listening platform, and that an SME can compete successfully for the requirement: three of the four bids were from SMEs, and WorkBuzz Analytics Limited was selected. A credible future supplier would need a platform designed for colleague engagement and surveys, with the ability to collect and support the interpretation of workforce feedback. Relevant experience delivering comparable employee voice services to an organisation with a workforce-wide need would help establish fit. The incumbent contract combines platform provision with an ongoing service over multiple years, so suppliers should be able to support sustained use rather than a one-off survey exercise. The buyer’s requirement is for this specific employee feedback capability, not technology services in general.

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Notice Information

Notice Title

Employee Voice and Listening Platform

Notice Description

Believe Housing seeks a supplier to provide a colleague engagement, survey and listening platform

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06e7d0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/098845-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£43,500 Under £100K
Contracts Value
£43,500 Under £100K

Notice Dates

Publication Date
20 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
19 Aug 20262 months ago
Contract Period
30 Sep 2026 - 29 Sep 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
believe housing
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SEAHAM
Postcode
SR7 7TT
Postcode Area
Sunderland
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC41 Durham
Delivery Location
Not specified
Local Authority
County Durham
Electoral Ward
Dalton & Dawdon
Westminster Constituency
Easington

Supplier Information

Number of Suppliers
1
Supplier Name

WorkBuzz Analytics Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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