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School Mentoring for resettled refugee families

Oxford City Council

This public procurement record has 1 release in its history.

Award

26 Aug 2026 at 12:20

UK7 - Contract Details Notice
Summary of the contracting process

Oxford City Council commissioned a school mentoring service for families resettled as refugees. The work is a structured, holistic support programme centred on dedicated one-to-one mentoring for parents, carers and children. Its purpose is to build families’ confidence, improve their understanding of the UK education system, and help them engage more actively in their children’s learning. Delivery must be trauma-informed, sensitive to past experiences, and focused on stability, trust and wellbeing. The service covers guidance and counselling, social services and social work. It is intended for referred families and involves engagement with participating schools, including improved communication and engagement between schools and refugee families. The buyer is Oxford City Council, based at Oxford Town Hall.

The procurement is complete and the contract was awarded to Asylum Welcome. It used a below-threshold limited competition under the light-touch regime. There was one completed lot. The contract was signed on 24 August 2026 and runs from 1 September 2026 to 31 August 2027, with a possible 24-month extension to 31 August 2029. Its value is £60,182 gross. The service requires all referred resettled refugees to be contacted and offered support; at least 80% of eligible families to engage; and all engaged families to have recorded education needs and agreed support plans. At least 80% of parents and carers must report better understanding and confidence, while participating schools must report improved engagement or communication.

This award shows demand for specialist refugee-family support combining one-to-one mentoring, education-system guidance, social work and school liaison. A credible future provider would need to reach referred families reliably, build trust with people affected by trauma, and support parents or carers as well as children. It would need processes for identifying education-related needs, agreeing support plans and recording referrals, engagement and support-fund expenditure with evidence linked to identified needs. Strong performance would also require gathering feedback from families and schools, producing anonymised case studies, identifying barriers, and turning lessons into recommendations. Organisations with established relationships with refugee communities and schools, experienced trauma-informed staff, and the capacity to monitor outcomes and report clearly would be well placed.

How relevant is this notice?

Notice Information

Notice Title

School Mentoring for resettled refugee families

Notice Description

The programme seeks to address these challenges through a structured and holistic model of support centred around a dedicated one-to-one mentoring offer. This approach enables families to build confidence, develop their understanding of the education system, and engage more actively in their children's learning. Delivery will be guided by trauma-informed principles, ensuring that support is sensitive to past experiences and promotes stability, trust and wellbeing for both parents and children.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06ec56
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/081224-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85310000 - Social work services

85312300 - Guidance and counselling services

85320000 - Social services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£60,182 Under £100K

Notice Dates

Publication Date
26 Aug 2026Today
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
24 Aug 20263 days ago
Contract Period
1 Sep 2026 - 31 Aug 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Oxford City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
OXFORD
Postcode
OX1 1BX
Postcode Area
Oxford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ14 Oxfordshire CC
Delivery Location
Not specified
Local Authority
Oxford
Electoral Ward
Holywell
Westminster Constituency
Oxford West and Abingdon

Supplier Information

Number of Suppliers
1
Supplier Name

Asylum Welcome

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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