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HO - Customer Service Organisational Membership Agreement

Mining Remediation Authority

This public procurement record has 1 release in its history.

Award

07 Sep 2026 at 10:20

UK7 - Contract Details Notice
Summary of the contracting process

The Mining Remediation Authority procured organisational membership services from the Institute of Customer Service. The requirement supports the Authority’s independent Service Mark Accreditation, which recognises customer experience, organisational commitment and satisfaction across public-facing teams. Maintaining active membership is required for the Authority to continue using the Service Mark. The service is classified as membership organisation services and applies across the United Kingdom. This is a single requirement for an organisation-wide membership arrangement rather than a goods supply, construction project or delivery of a site-based operational service. Suppliers relevant to this type of work are organisations that provide formal customer-service membership, benchmarking, accreditation support or recognised standards for public-facing organisations.

This procurement has been completed and the contract was awarded to the Institute of Customer Service. The Mining Remediation Authority used a direct award procedure described as below threshold and without competition. The contract was signed on 1 September 2026 and runs from 1 December 2026 to 30 November 2029, for three years. Its value is £30,000 excluding VAT and £36,000 including VAT. The contract is active and the procurement is recorded as complete. The requirement was evaluated through the direct-award route, with the stated purpose of maintaining the Authority’s Service Mark Accreditation and its associated membership. There was one lot and one awarded supplier; the published outcome does not identify a competitive tender or separate evaluation weightings.

For a supplier assessing future demand from the Mining Remediation Authority, this award demonstrates a sustained requirement for organisational customer-service membership linked to independent accreditation. A credible competitor would need to provide an established membership or accreditation relationship that enables continued use of a recognised Service Mark, together with access to national standards covering customer experience, organisational commitment and satisfaction. The relevant capability is organisation-wide support for public-facing teams, rather than a general marketing, staffing or facilities service. Evidence of recognised standards, customer-experience expertise and the ability to support an organisation throughout a multi-year membership arrangement would strengthen credibility. The award also shows that this buyer has used a direct, below-threshold procurement route for a specialist membership service.

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Notice Information

Notice Title

HO - Customer Service Organisational Membership Agreement

Notice Description

The Mining Remediation Authority holds independent Service Mark Accreditation from the Institute of Customer Service. This external recognition demonstrates that the organisation meets the institutes national standards for customer experience, commitment and satisfaction across public facing teams. A 3-year contract term has been implemented. To legally continue using a Service Mark, the organisation must maintain an active membership to the Institute of Customer Service.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f31c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/084234-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

98 - Other community, social and personal services

CPV Codes

98100000 - Membership organisation services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£30,000 Under £100K

Notice Dates

Publication Date
7 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Dec 2026 - 30 Nov 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Mining Remediation Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NOTTINGHAMSHIRE
Postcode
NG18 4RG
Postcode Area
Nottingham
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF15 North Nottinghamshire
Delivery Location
Not specified
Local Authority
Mansfield
Electoral Ward
Berry Hill
Westminster Constituency
Mansfield

Supplier Information

Number of Suppliers
1
Supplier Name

INSTITUTE OF CUSTOMER SERVICE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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