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Hicom Twinkle _ Software Licence

The Queen Elizabeth Hospital King's Lynn Nhs Foundation Trust

This public procurement record has 1 release in its history.

Award

07 Sep 2026 at 15:51

Award Notice
Summary of the contracting process

The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust procured an annual software licence for Hicom Twinkle, a paediatric diabetes management system. The requirement covers access for six concurrent users and technical support, supporting the Trust’s hospital-based paediatric diabetes management service. The work is delivered for the Trust in King’s Lynn, Norfolk. The procurement is classified under hospital services (CPV 85111000). The selected supplier, Hicom Technology Limited, is a Surrey-based small or medium-sized technology business and the system’s existing provider. This is a specialist healthcare software and support requirement rather than a general IT services contract, so relevant experience with Hicom Twinkle or comparable paediatric diabetes clinical systems would be important to a competing supplier.

The procurement was handled under the Provider Selection Regime for healthcare services as a limited procedure, using a direct award without prior publication of a competition notice. It was awarded to Hicom Technology Limited, with the award recorded as active and the contract signed on 7 September 2026. The requirement was described as a three-year contract. One valid bid was recorded, valued at £18,795; the highest and lowest valid bid values were both £18,795. The lot’s stated evaluation basis gave consideration to whether the existing provider was meeting the original contract and was likely to meet the proposed contract to a sufficient standard, alongside price. The process was recorded as complete.

This procurement demonstrates recurring demand from an NHS hospital for a specialist paediatric diabetes management platform, including concurrent-user licensing and technical support. A credible competitor would need to provide, support and maintain clinical software used by paediatric diabetes teams, with a clear understanding of NHS operational requirements and continuity of patient-service workflows. Experience of implementing or supporting healthcare systems, managing software licences for multiple users and delivering responsive technical assistance would strengthen a future qualification. Suppliers should also be able to show that their product can meet the incumbent system’s functional needs to a sufficient standard, while offering a commercially competitive price. The requirement is suited to specialist healthcare software providers and experienced clinical IT support businesses.

How relevant is this notice?

Notice Information

Notice Title

Hicom Twinkle _ Software Licence

Notice Description

Annual Software Licence - Hicom (Twinkle) Paediatric Diabetes Management System - 6 Concurrent users and technical support

Lot Information

Lot 1

Awarded under PSR direct award C
3 year contract

Procurement Information

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to decision makers by [Add date]. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.'

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f3c4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/084544-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85111000 - Hospital services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Queen Elizabeth Hospital King's Lynn Nhs Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
KINGS LYNN
Postcode
PE30 4ET
Postcode Area
Peterborough
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH52 North and West Norfolk
Delivery Location
TLH16 North and West Norfolk
Local Authority
King's Lynn and West Norfolk
Electoral Ward
Springwood
Westminster Constituency
North West Norfolk

Supplier Information

Number of Suppliers
1
Supplier Name

Hicom Technology Limited

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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