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Hicom Twinkle _ Software Licence

The Queen Elizabeth Hospital King's Lynn Nhs Foundation Trust

This public procurement record has 2 releases in its history.

TenderUpdate

23 Sep 2026 at 11:06

Tender Notice
Award

07 Sep 2026 at 15:51

Award Notice
Summary of the contracting process

The Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust procured an annual software licence and technical support for Hicom Twinkle, its paediatric diabetes management system. The requirement covers six concurrent users and continued access to the system, supporting the Trust’s management of paediatric diabetes care. This is a healthcare software and support service, rather than a purchase of hospital services. The named buyer is the NHS Foundation Trust in King’s Lynn, Norfolk. The procurement relates to one requirement; the published description identifies the software, user capacity and support, but does not break the work into separate service components. Hicom Technology Limited supplies the system under the resulting contract.

The contract has been formally awarded to Hicom Technology Limited under the Provider Selection Regime’s most suitable provider process, using a direct award without a prior competition. The award followed consideration of whether the existing provider was meeting the original contract and was likely to meet the proposed contract to a sufficient standard; the stated assessment also included quality and price. One bid was recorded. The three-year contract runs from 8 July 2026 to 7 July 2029 and was signed on 7 September 2026. Its stated value is £6,265 per year. The process was conducted under the Health Care Services (Provider Selection Regime) Regulations 2023, rather than the Public Contracts Regulations 2015. The requirement was handled as a single lot, with no additional purchase options stated.

For software suppliers serving NHS paediatric diabetes services, this award shows demand for a specialist clinical management system supported by ongoing technical assistance and access for multiple concurrent users. A credible competitor would need to demonstrate that its system supports paediatric diabetes workflows and can be maintained reliably for clinical users. The selection basis places particular importance on continuity: the chosen provider was assessed on its performance under the existing arrangement and its likely ability to deliver the proposed service to an adequate standard. Suppliers competing for a comparable requirement would therefore need evidence of dependable service delivery, relevant healthcare-system experience and a support capability suited to an NHS trust. The award also indicates a direct Provider Selection Regime route was used for this continuing service, rather than a prior open competition.

How relevant is this notice?

Notice Information

Notice Title

Hicom Twinkle _ Software Licence

Notice Description

Annual Software Licence - Hicom (Twinkle) Paediatric Diabetes Management System - 6 Concurrent users and technical support

Lot Information

Lot 1

Awarded under PSR direct award C
3 year contract

Procurement Information

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to decision makers by [Add date]. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.'

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f3c4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/090015-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85111000 - Hospital services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
23 Sep 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Queen Elizabeth Hospital King's Lynn Nhs Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
KINGS LYNN
Postcode
PE30 4ET
Postcode Area
Peterborough
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH52 North and West Norfolk
Delivery Location
TLH16 North and West Norfolk
Local Authority
King's Lynn and West Norfolk
Electoral Ward
Springwood
Westminster Constituency
North West Norfolk

Supplier Information

Number of Suppliers
1
Supplier Name

Hicom Technology Limited

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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