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Unresolved Detriment - Online Marketplaces

Department for Business and Trade

This public procurement record has 1 release in its history.

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08 Sep 2026 at 14:51

UK7 - Contract Details Notice
Summary of the contracting process

The Department for Business & Trade commissioned a consumer research project on unresolved consumer detriment in online marketplaces. The work examines consumers’ experiences when problems remain unresolved, providing evidence for the department’s business and consumer policy work. It is a research and related consultancy service, classified under CPV 73000000, delivered across the United Kingdom. The requirement was managed by the Department for Business & Trade as the buying organisation. It is a single service requirement rather than a multi-lot programme, covering the research activity and its associated outputs for the department.

The procurement is complete and was awarded directly to Revealing Reality, an SME. The method was a direct award below the applicable threshold and without competition. The award date and contract signature date were both 24 August 2026. The active contract runs from 24 August 2026 to 31 March 2027, with an option to extend by up to three months, to 30 June 2027, if project delivery or final outputs are delayed. Its value is £72,500 excluding VAT and £87,000 including VAT. The award remains active, and the contract is also active. The published outcome records one supplier for the research service.

This procurement demonstrates demand from the Department for Business & Trade for specialist consumer research into unresolved problems on online marketplaces. A credible future competitor would need to design and deliver robust research on consumer experiences, understand online marketplace transactions and detriment, and turn findings into clear evidence and practical outputs for a central government client. Relevant strengths would include research design, qualitative or quantitative consumer insight, analysis of complex complaints or unresolved outcomes, and consultancy skills that connect evidence to policy and business decisions. Experience managing a defined research project and delivering final outputs to government-quality standards would also be important. The incumbent was an SME, indicating that specialist smaller research consultancies can undertake this type of requirement.

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Notice Information

Notice Title

Unresolved Detriment - Online Marketplaces

Notice Description

Research project examining consumer experiences of unresolved consumer detriment in online marketplaces for Department for Business, Innovation, Science & Trade

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f4be
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/084973-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£72,500 Under £100K

Notice Dates

Publication Date
8 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
24 Aug 2026 - 31 Mar 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Department for Business and Trade
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2DY
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

ESRO Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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