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AMCV 355 - Digital Solutions to Support Unpaid Carers

Shropshire Council

This public procurement record has 1 release in its history.

Planning

08 Sep 2026 at 17:29

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Shropshire Council is exploring digital solutions to support unpaid carers through an online portal available 24 hours a day throughout their caring journey. The service is intended for young carers, parent carers and adult unpaid carers, including people who do not currently recognise themselves as carers. It should support early identification and intervention, preventative help, accessible information and advice, links to local, regional and national services, self-help and self-management, peer support, and individualised self-assessment. The portal should also provide analytics and reporting on demographics, ethnicity, age range, access patterns, equality and accessibility. This is a health, social care and software service for use in Shropshire.

This procurement is at the planning stage and is currently preliminary market engagement, not an invitation to tender. Shropshire Council expects to use the engagement to assess market solutions, service models, costs, risks, data requirements and future procurement options. The Council may later tender, use an existing compliant route, develop another model or take no further action. The planned engagement period ends on 30 October 2026, and information submitted will not be treated as a tender response. The indicative contract period is 1 April 2027 to 31 March 2030, with renewal provision potentially extending delivery to 31 March 2032. The estimated gross value is £380,000, including VAT.

This will suit suppliers providing secure digital platforms for health, social care or community support, particularly those with experience of online portals, carer identification, self-assessment and personalised information or advice. Relevant capability includes accessible and inclusive design, preventative support, self-help, self-management, peer-support functionality and reliable signposting to local, regional and national services. Suppliers should be able to collect, analyse and report data on demographics, ethnicity, age range, access patterns, equality and accessibility, while demonstrating safe data handling. The Council is also interested in measurable outcomes, analytics, early intervention and solutions that can reduce demand for high-cost statutory or crisis services. Market engagement is voluntary and is intended to help suppliers prepare for any later formal procurement.

How relevant is this notice?

Notice Information

Notice Title

AMCV 355 - Digital Solutions to Support Unpaid Carers

Notice Description

Shropshire Council is undertaking Preliminary Market Engagement (PME) to understand the current market for digital solutions that support unpaid carers. This engagement will help inform the Council's future commissioning approach before any decision is made about whether to tender, use an existing compliant route, develop an alternative model, or take no further procurement action. Shropshire Council has an established Unpaid Carer Support offer. Recently this has become an all-age offer supporting Young Carers and Parent Carers. The Unpaid Carers portal will be an online offer which will be available to Unpaid Carers 24/7 throughout the journey of their caring role. We are aware there are a large proportion of people who do not identify as an Unpaid Carer, we envisage the portal will support with that identification and will provide relevant up to date information to support families in a preventative manner. Any proposed solution should offer the following support: Increase the identification recognition and early interventions for unpaid Carers Delay and reduce the need to access high-cost statutory provision Improve accessibility to information, advice and guidance, improve links and signposting to services that are already available nationally, regionally and locally. Support Unpaid Carers to access self-help and self-management support to reduce the need for Unpaid Carers crisis interventions. Include access to Unpaid Carers 'self-assessment' focused on individualised outcomes The solution should have the capacity to collect and produce relative data regarding demographics, ethnicity, age range as well as information such as when and where the portal is accessed.

Planning Information

If you would like to participate in this Preliminary Market Engagement, please complete and submit the questionnaire: https://forms.cloud.microsoft/e/Je5p4JsJUA The engagement period ends on 30th October 2026 All information shared through this engagement will be used to inform future commissioning and will not be treated as a tender response. This notice is intended to support Preliminary Market Engagement under the Procurement Act 2023. Participation is voluntary and does not give any supplier an advantage in any future procurement. Information gathered may be used to refine the Council’s understanding of the market, potential service models, costs, risks, data requirements and future procurement options. If the Council proceeds to a tender or other formal route, relevant information arising from this engagement will be considered and managed so that competition is not distorted and suppliers are treated fairly. The Council is particularly interested in solutions that support early identification of Unpaid Carers, accessible information and advice, self-assessment or pre-assessment functionality, preventative support, links to local and national support, peer support, analytics, equality and accessibility reporting, safe data handling, and measurable outcomes for carers.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f50c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/085116-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

85 - Health and social work services

CPV Codes

48000000 - Software package and information systems

85000000 - Health and social work services

Notice Value(s)

Tender Value
£380,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
8 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2027 - 1 Apr 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Shropshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SHREWSBURY
Postcode
SY3 8HQ
Postcode Area
Shrewsbury
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG22 Shropshire
Delivery Location
TLG22 Shropshire
Local Authority
Shropshire
Electoral Ward
Porthill
Westminster Constituency
Shrewsbury

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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