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Provision of Independent Health Complaints Advocacy Service

London Borough of Brent

This public procurement record has 1 release in its history.

Planning

11 Sep 2026 at 14:54

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The London Borough of Brent intends to commission an independent health complaints advocacy service for people who need support with complaints or grievances about any aspect of care or treatment received from NHS-funded services. The service will empower and support clients, their families, carers or representatives to navigate complaints procedures and help them find a resolution. This is a health and social work service, delivered in London, with the buyer based at Brent Civic Centre in Wembley. The procurement is intended as one service arrangement rather than a set of separate lots. It falls within the light-touch regime and is aimed at organisations able to provide independent advocacy for people dealing with NHS-funded care complaints.

This procurement is at the planning stage: Brent has announced its intention to buy the service but has not yet invited tenders. The expected contract period is 1 April 2027 to 31 March 2030, with a possible extension of up to two years, allowing the contract to run until 31 March 2032. The estimated contract value is £360,000. The council plans an online market engagement event through Microsoft Teams on 6 October 2026 at 10.30am. Suppliers intending to attend were expected to express interest by 5pm on 5 October 2026 so that the council could send the event invitation. A subsequent notice is expected on 13 October 2026. The service is one lot and the procurement is below the relevant threshold.

This will suit independent advocacy providers, health complaints specialists and voluntary, community or social enterprises with experience supporting people through NHS-funded care complaints. Relevant suppliers should be able to explain complaints procedures clearly, provide person-centred support to clients and work effectively with families, carers and representatives. They will need to help service users understand their options, pursue complaints or grievances and work towards practical resolution while maintaining independence from the bodies whose care is being challenged. The council has identified the requirement as suitable for small and medium-sized enterprises and voluntary, community or social enterprises. Providers with established referral, case-management and advocacy arrangements across London should be well placed to prepare for the future competition and contribute informed views during market engagement.

How relevant is this notice?

Notice Information

Notice Title

Provision of Independent Health Complaints Advocacy Service

Notice Description

This tender is for the provision of Independent Health Complaints Advocacy Service (IHCAS). The IHCAS empowers and supports clients, their family, carer or representative to go through the complaints procedures for complaint or grievance related to any aspect of care or treatment they received from NHS funded services and to assist them in finding a resolution. Contract Start Date: 1 April 2027 Contract End Date: 31 March 2030 Possible Extension up to 2 years Estimated Contract Value: PS360,000

Planning Information

The Council will be running a market engagement event to inform suppliers of the upcoming opportunity. The event is scheduled for 6 October 2026 will begin at 10.30am and be delivered online via Microsoft Teams. Suppliers interested in attending the market engagement should express an interest in the opportunity to be sent a message from the Council requesting information on attendees. Please express an interest no later than 5pm, 5 October 2026 in order to receive the invitation link via the messaging facility on the London Tenders Portal. Link to opportunity:

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f849
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/086511-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£300,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
11 Sep 20264 days ago
Submission Deadline
Not specified
Future Notice Date
13 Oct 20264 weeks to go
Award Date
Not specified
Contract Period
1 Apr 2027 - 31 Mar 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Brent
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEMBLEY
Postcode
HA9 0FJ
Postcode Area
Harrow
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI72 Brent
Delivery Location
TLI72 Brent
Local Authority
Brent
Electoral Ward
Wembley Park
Westminster Constituency
Brent West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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