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Home First, Discharge to Assess & Recovery Beds

Royal Borough of Greenwich

This public procurement record has 2 releases in its history.

Award

16 Sep 2026 at 10:10

UK6 - Contract Award Notice
Award

16 Sep 2026 at 08:27

UK5 - Transparency Notice
Summary of the contracting process

The Royal Borough of Greenwich commissioned a single-provider adult health and social care service covering Home First, Discharge to Assess and Recovery Beds. The service will operate from Eltham Community Hospital, providing up to 20 beds flexibly across hospital discharge, admission avoidance, short-term recovery and non-intensive rehabilitation. Its purpose is to help adults recover, regain independence and achieve the best possible quality of life after illness. The provider will deliver personal care, nursing and medication support through registered nurses and care professionals. Multidisciplinary working and partnership with wider health and care system stakeholders are central to the model. This is a block-purchased service in the health and social work services category, delivered in London. The requirement is suitable for small and medium-sized enterprises and voluntary, community or social enterprises.

The procurement is complete and awarded to Eleanor Nursing and Social Care Limited, although the award is recorded as pending and contract signature was scheduled for 30 September 2026. The award date was 20 August 2026, with a standstill period ending on 25 September 2026. The contract is valued at £7,080,000 excluding VAT, or £8,496,000 including VAT, for 1 April 2027 to 31 March 2030. It followed an open competitive tender launched on 31 March 2026, which closed on 7 May 2026 with nine bids but no compliant tender; the earlier process concluded without award on 19 May 2026. The council then used a direct award under section 43 of the Procurement Act 2023, after proportionate engagement with four providers. Selection considered value for money, delivery approach, flexibility, relevant experience, capability, rapid mobilisation and partnership working.

For providers reviewing future opportunities in this market, the award shows demand for integrated discharge, recovery and rehabilitation services combining care delivery with hospital flow and admission avoidance. A credible competitor would need to operate a community hospital bed-based service at a scale of up to 20 beds, with sufficient registered nurses and care professionals to provide personal care, nursing and medication support. It would also need demonstrable experience in adult health and social care, multidisciplinary rehabilitation and partnership working across local health and care stakeholders. The selection approach places weight on delivery flexibility, value for money, capability and the ability to mobilise quickly, so suppliers should be able to evidence robust mobilisation planning and continuity arrangements. The requirement’s suitability for SMEs and voluntary, community or social enterprises indicates that organisations of different ownership models may be able to compete, provided they can meet the operational demands.

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Notice Information

Notice Title

Home First, Discharge to Assess & Recovery Beds

Notice Description

The Royal Borough of Greenwich intends to commission a single provider contract for the provision of Adult 'Home First, Discharge to Assess & Recovery Beds' services. The Service will operate from Eltham Community Hospital and will provide up to 20 beds, flexibly allocated across both pathways to support hospital discharge, admission avoidance, and short-term recovery and non-intensive rehabilitation to enable recovery and regain independence. Multidisciplinary working is key to the model, and the provider will be expected to work in partnership with system stakeholders. The service will operate on a block purchase basis and will include personal care, including nursing and medication support administered by registered nurses and care professionals care with the goal to enable service users to regain or achieve maximum independence and quality of life as soon as possible following a period of ill health. Total value: PS7,080,000 Length of contract 3 years and estimated start date is Spring 2027, pending the site refurbishment. This direct award is following a competitive procedure where a contract could not be awarded: switch to direct award under Section 43 A competitive procurement process was launched on 31st March 2026 for a 5 plus 2 years contract (UK4: Tender notice Notice identifier2026/S 000-0395) and closed on 7 May 2026 receiving 9 bids. The tender was officially concluded with no award on 19 May 2026 following no bidders being compliant (UK12: Procurement termination notice Notice identifier2026/S 000-045745). It was therefore not possible to award a contract in these circumstances. In particular it has been noted that the problems with all the bids were such that they: o materially breached the procedural requirements set out in the tender notice and associated tender documents (in relation to that, officers noted that the Procurement Act S43 provides that a breach is material if it is considered that ignoring it would put the tender at an unfair advantage; and were of the view that ignoring the breaches would indeed put the relevant tender at an unfair advantage); and o did not satisfy the requirements and award criteria when assessed by reference to the assessment methodology and the relative importance of the criteria set out in the tender process. As the Council has carried out a competitive tendering procedure and received no suitable tenders in response to that tender process, it is permitted to award a contract directly to a supplier (that is not an excluded supplier) pursuant to section 43 of the Act where it considers that an award following a competitive tendering procedure is not possible. Given that no compliant bids were received in response to the Tender Notice, the Council is satisfied that an award following a competitive tendering procedure under section 19 is not possible in the circumstances and the Council now intends to award a contract directly to Eleanor Nursing and Social Care Limited. The council has carried out checks to ensure the chosen supplier is not an excluded supplier within the meaning of the Act. As part of its decision to make a direct award under section 43, the possibility of carrying out a further tendering procedure has been considered. The Council is satisfied that time constraints would make it highly challenging to maintain the continuity of service if the Council retendered and there is also a high probability of attracting an identical outcome with no suitable tenders which would leave the Council with no operator when the current contract expires. Due to the urgency, it was decided to engage a small number of providers on a proportionate basis to test value for money, delivery approach, and flexibility, without running a full procurement. Selection was based on relevant experience, capability, ability to mobilise quickly and partnership working. Length of contract is for 3 years at the same annual value as per the competitive tender. That approach was followed due to importance of the service, the wider system pressures, time constraints to establish a new service considering the property / site implications, and ensuring there are no breaks in this essential service provision. Four providers were engaged part of this process and a provider was selected following this selection.

Procurement Information

A competitive procurement process was launched on 31st March 2026 for a 5 plus 2 years contract (UK4: Tender notice Notice identifier2026/S 000-0395) and closed on 7 May 2026 receiving 9 bids. The tender was officially concluded with no award on 19 May 2026 following no bidders being compliant (UK12: Procurement termination notice Notice identifier2026/S 000-045745). It was therefore not possible to award a contract in these circumstances. In particular it has been noted that the problems with all the bids were such that they: o materially breached the procedural requirements set out in the tender notice and associated tender documents (in relation to that, officers noted that the Procurement Act s43 provides that a breach is material if it is considered that ignoring it would put the tender at an unfair advantage; and were of the view that ignoring the breaches would indeed put the relevant tender at an unfair advantage); and o did not satisfy the requirements and award criteria when assessed by reference to the assessment methodology and the relative importance of the criteria set out in the tender process. As the Council has carried out a competitive tendering procedure and received no suitable tenders in response to that tender process, it is permitted to award a contract directly to a supplier (that is not an excluded supplier) pursuant to section 43 of the Act where it considers that an award following a competitive tendering procedure is not possible. Given that no compliant bids were received in response to the Tender Notice, the Council is satisfied that an award following a competitive tendering procedure under section 19 is not possible in the circumstances and the Council now intends to award a contract directly to award to Eleanor Nursing and Social Care Limited. The council has carried out checks to ensure the chosen supplier is not an excluded supplier within the meaning of the Act. As part of its decision to make a direct award under section 43, the possibility of carrying out a further tendering procedure has been considered. The Council is satisfied that time constraints would make it highly challenging to maintain the continuity of service if the Council retendered and there is also a high probability of attracting an identical outcome with no suitable tenders which would leave the Council with no operator when the current contract expires. Due to the urgency, it was decided to engage a small number of providers on a proportionate basis to test value for money, delivery approach, and flexibility, without running a full procurement. Selection was based on relevant experience, capability, ability to mobilise quickly and partnership working. Length of contract is for 3 years at the same annual value as per the competitive tender. That approach was followed due to importance of the service, the wider system pressures, time constraints to establish a new service considering the property / site implications, and ensuring there are no breaks in this essential service provision. Four providers were engaged part of this process and Eleanor Care was selected following this selection. The contract that the Council proposes to enter into has been published on the Council's webpage: https://committees.royalgreenwich.gov.uk/mgIssueHistoryHome.aspx?IId=7756&PlanId=168&RPID=0

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06faa2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/087616-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£7,080,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
16 Sep 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
20 Aug 20261 months ago
Contract Period
1 Apr 2027 - 31 Mar 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Royal Borough of Greenwich
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE18 6HQ
Postcode Area
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI5 Outer London - East and North East
Small Region (ITL 3)
TLI51 Bexley and Greenwich
Delivery Location
Not specified
Local Authority
Greenwich
Electoral Ward
Woolwich Arsenal
Westminster Constituency
Greenwich and Woolwich

Supplier Information

Number of Suppliers
1
Supplier Name

Eleanor Nursing and Social Care

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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