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Market Engagement Provision of Residential Building Manager Services 2026

MAKERS MANAGEMENT COMPANY LTD

This public procurement record has 1 release in its history.

Planning

17 Sep 2026 at 14:01

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

MAKERS MANAGEMENT COMPANY LTD and OTTO MANAGEMENT COMPANY LTD are preparing to appoint a service provider for residential building manager services across two developments. The requirement covers integrated, hotel-quality facilities and property management in non-social, multi-tenure residential environments, including the long-term maintenance and management of significant residential and commercial assets. The service is intended to provide proactive asset and property management, efficient and customer-focused delivery, effective management of mixed-tenure settings, and the protection and enhancement of asset condition and value. It will also involve relationships with residents, occupiers and other stakeholders, together with a soft-landing approach to mobilisation and ongoing management. The London Borough of Hackney is hosting the engagement administratively, but is not the legal buyer for this requirement.

This process is at the planning stage and is a preliminary market engagement, not an invitation to tender. The buyers are seeking market views to inform the business case, service requirements and procurement strategy. Interested organisations are asked to complete a market engagement questionnaire through the ProContract eTendering Portal, with responses requested by 28 September 2026 at 12:00. An Industry Day is also planned, allowing providers to meet the landlord’s representatives and project team and raise concerns, risks or other matters. The procurement is above the relevant threshold and is divided into one lot. The anticipated contract period is 1 January 2027 to 31 March 2032, with renewal provision potentially extending it to 31 March 2034. The future notice is expected on 1 October 2026.

This engagement will suit established residential, facilities and property management providers able to manage substantial non-social, multi-tenure portfolios combining residential and commercial assets. Relevant experience is expected in long-term maintenance, proactive asset management, resident and occupier services, stakeholder relations and maintaining or improving buildings’ condition and value. Providers should be able to deliver consistently high-quality, customer-focused services across mixed-tenure environments and demonstrate how they would integrate mobilisation with continuing operations through a soft-landing approach. The buyers are particularly seeking informed views from experienced market organisations on how the desired outcomes can best be achieved, including potential service, delivery and risk considerations. Businesses with suitable operational capacity and experience should use the engagement to shape the developing requirements, rather than treat it as a current tender opportunity.

How relevant is this notice?

Notice Information

Notice Title

Market Engagement Provision of Residential Building Manager Services 2026

Notice Description

The Makers and Otto are preparing to undertake a procurement exercise to appoint a high-calibre Service Provider to manage two developments, delivering integrated, "hotel-quality" facilities and property management services. It is anticipated that interested organisations (Service Provider) will be able to demonstrate relevant expertise and experience in managing non-social, multi-tenure residential environments, including the long-term maintenance and management of significant residential and commercial assets, while fostering positive community and resident satisfaction. The model Service Provider will demonstrate a commitment to: proactive asset and property management; efficient, high-quality and customer-focused service delivery; effective management of multi-tenure environments; maintaining and enhancing the long-term value and condition of the assets; fostering positive relationships with residents, occupiers and other stakeholders; and the seamless integration of a "soft landing" approach to service mobilisation and ongoing management. The Makers and Otto wish to understand from leading market providers how the desired outcomes for the service might best be achieved and are therefore undertaking this Preliminary Market Engagement exercise. The purpose of this exercise is to engage with the market at an early stage, obtain information and views from suitably experienced organisations, and use the information received to help inform the development of the business case, service requirements and procurement strategy. How to Participate: Organisations wishing to participate should complete the Preliminary Market Engagement Questionnaire and submit their response through the ProContract eTendering Portal. If you are not already registered on the Portal, you will need to complete a free registration and search for the following project: Project: Provision of Residential Building Manager Services 2026 - Pre Market Engagement Project ID: DN826108 You can register for the Portal here: https://procontract.due-north.com/SupplierRegistration/Register Existing users can log in Here: https://procontract.due-north.com/Login Closing date and time for responses: [28 September 2026 at 12:00hrs]

Planning Information

Organisations wishing to participate should complete a Preliminary Market Engagement Questionnaire and submit their response through the ProContract eTendering Portal. If you are not already registered on the Portal, you will need to complete a free registration and search for the following project: Project: Provision of Residential Building Manager Services 2026 – Pre Market Engagement Project ID: DN826108 You can register for the Portal here: https://procontract.due-north.com/SupplierRegistration/Register Existing users can log in Here: https://procontract.due-north.com/Login Closing date and time for responses: [28 September 2026 at 12:00hrs] In addition to completing the questionnaire, interested companies are also invited to attend an Industry Day to meet the landlord’s representatives and the project team. This event will help us understand your interest in participating in the tender competition and identify any concerns, risks, or matters you may wish to raise. Full details of this day are stated within the questionnaire.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-07747e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/088253-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79993000 - Building and facilities management services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Sep 20264 days ago
Submission Deadline
Not specified
Future Notice Date
2 Oct 20262 weeks to go
Award Date
Not specified
Contract Period
1 Jan 2027 - 1 Apr 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MAKERS MANAGEMENT COMPANY LTD
Additional Buyers

OTTO MANAGEMENT COMPANY LTD

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E8 1DY
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLI41 Hackney and Newham
Local Authority
Hackney
Electoral Ward
Hackney Central
Westminster Constituency
Hackney South and Shoreditch

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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