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BCU-DAP2-64188 - ECLO Gwynedd Hospital

Betsi Cadwaladr University Health Board

This public procurement record has 1 release in its history.

Award

18 Sep 2026 at 15:03

Award Notice
Summary of the contracting process

Betsi Cadwaladr University Health Board procured ophthalmic community health services for the central and west integrated health community in North Wales, centred on ECLO provision at Gwynedd Hospital. The service supports ophthalmology patients of all ages, their families and carers, particularly people affected by sight loss. Requirements include person-centred needs screening, advice, emotional and practical support, signposting and referrals; guidance on visual impairment certification and registration; falls-prevention support; advocacy; and navigation of health, social care and voluntary-sector services. The provider must maintain referral networks, patient records and service information, gather feedback, support evaluation and improvement, provide visual-awareness training, attend clinical meetings and networks, and work collaboratively with multidisciplinary teams, eye-clinic staff and wider stakeholders.

The procurement has reached the award stage, with RNIB selected as supplier and an active contract signed on 18 September 2026. The contract value is £12,971.50. Betsi Cadwaladr University Health Board used Direct Award Option 2 under the Health Services (Provider Selection Regime) (Wales) Regulations 2025, described as a limited award procedure without prior publication of a competition notice. The evaluation weighted quality at 40%, value at 25%, social responsibility at 15%, collaboration and service sustainability at 10%, and improving access and reducing health inequalities at 10%. The process covered one service lot, and one bid was recorded, from an SME. The service lot is marked cancelled, although the award and contract are recorded as active.

This requirement points to demand for specialist sight-loss support embedded in NHS ophthalmology services rather than stand-alone clinical treatment. A credible competitor would need staff able to provide sensitive, person-centred information, emotional support, advocacy, needs assessment and referral across health, social care and voluntary-sector organisations. Experience of eye-clinic pathways, Certificate of Visual Impairment processes, falls prevention, safeguarding, data protection and accurate record-keeping would be relevant. The service also calls for multidisciplinary collaboration, staff training, patient feedback, audit participation, service evaluation and continuous improvement. Providers should be able to maintain comprehensive local information resources, support volunteers, contribute to professional networks and demonstrate social responsibility, improved access and reduced health inequalities alongside service quality and value.

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Notice Information

Notice Title

BCU-DAP2-64188 - ECLO Gwynedd Hospital

Notice Description

Betsi Cadwaladr University Health Board are seeking a contract for ophthalmic services within the central and West integrated health community, including all ophthalmology patients, service users and families/carers.

Lot Information

Lot 1

The service provider will be expected to work with Key stakeholders across ophthalmic services within the central and West integrated health community, including all ophthalmology patients, service users and families/carers. Collaborative working within the Multi-disciplinary team (MDT) will be a key aspect of this role. The service provider is expected to provide: -Provide advice, information, practical and emotional support, to people of all ages affected by sight loss. -Provide a person-centred screening of needs, signposting and referring patients to a wide range of services and organisations -Cultivate positive working relationships to establish and sustain referral routes with a range of health, statutory and third sector organisations. -Provide basic visual awareness training to eye clinic staff and others as required. -Act as a key contact to support patients, family members and carers to navigate their way through the variety of information, advice and support available. -To provide information and guidance on the certification and registration process for people with sight loss. To support eye clinic staff with the processing of the Certificate of Visual Impairment (CVI) -Maintain an up-to-date and comprehensive information resource relating to services available for people with sight loss. -Support patients, family, and carers with advice on falls prevention and refer to available services where appropriate. -When needed, act as an advocate for patients to navigate the complexities of the sight loss pathway to ensure they receive appropriate services. -Maintain accurate patient records and input quality data using multiple IT systems. -Engage patients to gather feedback on the ECLO service. Positively contribute to RNIB evaluation, monitoring and continuous improvement of the service. -Attend local clinical audit meetings, steering groups and other events to promote the benefits of the service to eye clinic and health and social care professionals. -Positively contribute to a range of local and national ECLO team meetings, networks, training, and information events. Attend mandatory ECLO seminars and take responsibility for own CPD. -Ensure that specific safeguarding risks, GDPR and regulatory requirements are understood, applied, and managed in line with relevant NHS and RNIB policies. -Support volunteers within the ECLO service and wider RNIB activities, where appropriate

Procurement Information

Betsi Cadwaladr University Health Board are utilising Direct Award Option 2 under the Health Services (Provider Selection Regime) (Wales) Regulations 2025

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-07759f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/088771-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85323000 - Community health services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£12,971 Under £100K

Notice Dates

Publication Date
18 Sep 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Betsi Cadwaladr University Health Board
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BANGOR
Postcode
LL57 2PW
Postcode Area
Llandudno
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL3 North Wales
Small Region (ITL 3)
TLL32 Gwynedd
Delivery Location
TLL13 Conwy and Denbighshire
Local Authority
Gwynedd
Electoral Ward
Y Faenol
Westminster Constituency
Bangor Aberconwy

Supplier Information

Number of Suppliers
1
Supplier Name

RNIB

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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