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Customer Insight Services

NSAH (ALLIANCE HOMES) LIMITED

This public procurement record has 1 release in its history.

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24 Sep 2026 at 13:39

UK7 - Contract Details Notice
Summary of the contracting process

NSAH (Alliance Homes) Limited commissioned customer insight services to understand residents’ experiences and satisfaction. The work covers a customer research panel, seven transactional surveys and a Tenant Satisfaction Measures survey. The requirement is for research services, delivered in the United Kingdom. Alliance Homes is the buying organisation. This is a focused programme combining ongoing panel research with surveys linked to customer transactions and tenant satisfaction, rather than a general research commission. The selected supplier was Maru/EDR Limited, a Southampton-based research business. The service supports customer insight for Alliance Homes and provides a recurring example of the research activities this housing provider procures.

The procurement is complete and the contract is active. Alliance Homes used a direct award below the applicable threshold without competition. Maru/EDR Limited was selected. The contract was signed on 10 September 2026 and runs from 10 September 2026 to 9 September 2027. Its gross value is £206,640. The single lot covers the customer research panel, seven transactional surveys and the Tenant Satisfaction Measures survey. The recorded procurement information does not set out evaluation criteria or a competitive selection process; the stated route was a direct award without competition. The contract period and value relate to the awarded services as a whole, and the award names Maru/EDR Limited as the supplier.

For research firms considering similar work for Alliance Homes, the award indicates demand for a combination of resident panel research, transactional feedback surveys and Tenant Satisfaction Measures surveying. A credible competitor would need to show it can design and operate a customer research panel while also delivering multiple surveys tied to service interactions and tenant satisfaction. The scope calls for a joined-up research service across different feedback channels, with the capacity to manage seven transactional surveys alongside the panel and the TSM survey. The selected supplier is a Southampton-based SME, demonstrating that this requirement was delivered by a specialist research business rather than necessarily requiring a large corporate provider. The buyer and requirement point to housing-sector customer insight, so relevant experience with residents and tenant satisfaction would be commercially pertinent.

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Notice Information

Notice Title

Customer Insight Services

Notice Description

Provision of customer insight services which includes a Customer Research Panel, 7 x Transactional Surveys, Tenant Satisfaction Measures (TSM) Survey. This contract commences on 10th September 2026 and terminates on 9th September 2027.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077984
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/090580-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£206,640 £100K-£500K

Notice Dates

Publication Date
24 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
10 Sep 2026 - 9 Sep 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NSAH (ALLIANCE HOMES) LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PORTISHEAD
Postcode
BS20 7AW
Postcode Area
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK61 North Somerset
Delivery Location
Not specified
Local Authority
North Somerset
Electoral Ward
Portishead East
Westminster Constituency
North Somerset

Supplier Information

Number of Suppliers
1
Supplier Name

eDigitalResearch plc

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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