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Remote Offsite IT Backup and Disaster Recovery Services

The Pioneer Housing and Community Group Limited

This public procurement record has 1 release in its history.

Award

25 Sep 2026 at 10:17

UK7 - Contract Details Notice
Summary of the contracting process

The Pioneer Housing and Community Group Limited procured remote off-site IT backup and disaster recovery services, including data storage services. The requirement covers hybrid protection for physical and virtual on-premises servers and Microsoft 365 workloads, including Exchange Online, SharePoint, OneDrive and Teams, as well as Microsoft Entra ID identities and access controls. Backup data is to be held in UK-based data centres or UK GDPR-approved cloud regions, encrypted and protected against alteration, deletion and ransomware. The service includes scheduled backups, monitoring and reporting, recovery of systems and individual items, disaster recovery testing, business continuity support, incident response and integration with the buyer’s IT service management system. Delivery is in Birmingham, England.

The procurement is complete and awarded under a below-threshold route. Assured Data Protection Limited was selected, and the contract is active. The contract was signed on 28 February 2026 and runs from 2 March 2026 to 28 February 2029. Its value is £123,120 excluding VAT and £147,744 including VAT. The process was a single lot. The published procurement information does not describe the evaluation criteria or explain how bids were assessed.

This award shows demand from a housing and community organisation for an integrated backup and disaster recovery service spanning on-premises infrastructure, Microsoft 365 and identity systems. A credible competitor for a similar requirement would need to protect around 15TB of data, support frequent backups and meet recovery objectives of 15 minutes for data loss and four hours for critical workloads. The service calls for secure UK data hosting, encryption, immutable or air-gapped backups, malware scanning and restoration testing, alongside 24/7 UK-based support and incident escalation. Suppliers would also need ISO 27001 and Cyber Essentials Plus certification, UK GDPR and NCSC-aligned practice, scalable capacity, AI-based anomaly detection, a self-service restore portal and ITSM integration. Energy-efficient or carbon-neutral data centres address the buyer’s sustainability objectives.

How relevant is this notice?

Notice Information

Notice Title

Remote Offsite IT Backup and Disaster Recovery Services

Notice Description

The scope of the Contract is the provision of Off Site IT Backup and Disaster Recovery Services. The core requirements of the Contract are: *Comprehensive Hybrid Backup Coverage - Protection for both on-premise servers (physical and virtual) and Microsoft 365 cloud workloads (Exchange Online, SharePoint, OneDrive, Teams). *Microsoft Entra ID (Azure AD) Protection - Backup and recovery of directory structures, user identities, security groups, and roles to ensure continuity of identity and access management. *Secure Off-Site Data Storage - All backup data replicated to off-site UK-based data centres or UK GDPR-approved cloud regions, encrypted at rest and in transit (AES-256 minimum). *Immutable & Ransomware-Protected Storage - Backups stored in immutable or air-gapped form to prevent alteration, deletion, or encryption by malicious actors. *Active Threat and Malware Scanning - Continuous integrity and antivirus scanning of all backups to prevent the reinjection of infected files during restoration. *Automated & Scheduled Backups - Policy-driven backups with daily incremental and weekly full backups, covering approximately 15TB of data. *Granular and Full-System Recovery - Ability to restore entire systems, virtual machines, individual files, or Microsoft 365 items with minimal downtime. *Defined RPO and RTO Targets - Recovery Point Objective (RPO) <= 15 minutes; Recovery Time Objective (RTO) <= 4 hours for critical workloads. *Centralised Monitoring and Reporting - Unified dashboard and regular reporting on backup status, success rates, storage capacity, and security alerts. *Disaster Recovery and Failover Testing - Annual or quarterly DR testing for both on-prem and cloud workloads, with documented outcomes and improvement actions. *Business Continuity Support - Assistance with recovery planning, testing, and post-incident review. *Compliance and Assurance - Provider certified to ISO 27001 and Cyber Essentials Plus, operating within UK GDPR and NCSC guidelines. *Scalability and Futureproofing - Capacity to scale storage and add new workloads (e.g. Azure VMs, SaaS systems) without major service disruption. *24/7 Support and Incident Response - Access to a UK-based service desk and escalation for high-severity incidents. * AI-based anomaly detection for early ransomware or corruption warnings. *Self-service restore portal for authorised staff. *Carbon-neutral or energy-efficient data centres to support Pioneer's sustainability objectives. *Integration with your ITSM system for automated incident alerting and reporting.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077a33
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/090850-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Below threshold - unknown
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72317000 - Data storage services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£123,120 £100K-£500K

Notice Dates

Publication Date
25 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
2 Mar 2026 - 28 Feb 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Pioneer Housing and Community Group Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B35 7PR
Postcode Area
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Castle Vale
Westminster Constituency
Birmingham Erdington

Supplier Information

Number of Suppliers
1
Supplier Name

ASSURED DATA PROTECTION LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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