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Provision of 111-2 Service

Avon and Wiltshire Mental Health Partnership NHS trust

This public procurement record has 1 release in its history.

Tender

29 Sep 2026 at 15:54

UK4 - Tender Notice
Summary of the contracting process

Avon and Wiltshire Mental Health Partnership NHS Trust is seeking a provider for the call-handling element of its NHS 111 mental health crisis response service, known as 111 Option 2. The service must provide access, triage and call management for adults and for children and young people experiencing a mental health crisis. It is part of a 24-hour, seven-day response for callers who select the mental health option on NHS 111. The provider will work with urgent and emergency care, crisis services, community mental health teams, hospitals, ambulance services, primary care and voluntary-sector partners. The Trust retains responsibility for clinical assessments, decisions and outcomes. Delivery is across the United Kingdom.

The buyer invited offers through a tender using an open procedure under the Provider Selection Regime. The procurement has one lot. The enquiry deadline was 16 October 2026 at 12:00 BST, and the bid submission deadline was 2 November 2026 at 12:00 UTC. The contract is scheduled to run from 1 April 2027 to 31 March 2030, with two possible 12-month extensions, up to 31 March 2032. Its estimated value is £4.05 million excluding VAT (£4.86 million including VAT). Evaluation weights are 25% price, 25% quality and innovation, 20% integration, collaboration and sustainability, 20% access, health inequalities and choice, and 10% social value. The expected award decision date is 1 April 2027.

This opportunity suits providers with the operational capacity to manage a specialist mental health crisis call-handling service continuously, for callers across adult and under-18 pathways. Relevant strengths include reliable access and triage, skilled call management, and the ability to coordinate closely with multiple NHS and community partners. The operating model requires collaboration across strategic and operational leadership while each partner retains its own governance, professional standards and specialist responsibilities. Providers should be able to distinguish call handling from clinical assessment and decision-making, which remain with the Trust. The evaluation gives substantial weight to service quality, innovation, integration, sustainability, equitable access, reducing health inequalities, choice and social value, alongside price. Small and medium-sized businesses and voluntary, community and social enterprises are considered suitable to bid.

How relevant is this notice?

Notice Information

Notice Title

Provision of 111-2 Service

Notice Description

This opportunity is being run under the Provider Selection Regime (PSR) regulations. The development of a specialist all age mental health response via 111 is a key ambition of the NHS England Long Term Plan (2021-2024), and the recovery plan for urgent and emergency care priority for 2023/24. This required all calls for support during mental health crisis to be made via 111 by the end of March 2024 and is referred to as 111-2. Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) currently deliver this service in partnership with a system partner. AWP is seeking a provider to deliver an integrated model for the NHS 111 Mental Health Crisis Response Service (111 Option 2) for individuals experiencing a mental health crisis across both adult (18 years and over) and children and young people (under 18 years) pathways. The appointed provider will be solely responsible for the delivery of the call handling element of the 111 Option 2 pathway, including access, triage and call management. AWP will retain responsibility for all clinical assessment activity and associated clinical decision-making and outcomes. The provider must be able to operate within a matrix management model, whereby all partners maintain responsibility for their own governance arrangements, professional standards and areas of specialist expertise, while working collaboratively at both strategic and operational leadership levels to deliver a seamless, integrated and high-quality service. The service forms part of the NHS England requirement that callers contacting NHS 111 and selecting the mental health option are connected directly to a dedicated mental health response service available 24 hours per day, 7 days per week. The service will work collaboratively with urgent and emergency care pathways, crisis services, community mental health teams, acute hospitals, ambulance services, primary care and voluntary sector partners. To access this competition: Registered: Login to https://suppliers.multiquote.com and view the opportunity CA18282. Not registered: Visit https://suppliers.multiquote.com then register and quote CA18282 as the reason for registration.

Lot Information

Lot 1

Renewal: Extensions allowed: Yes (2 x 12 months)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077ccd
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/092017-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

Notice Value(s)

Tender Value
£4,050,000 £1M-£10M
Lots Value
£4,050,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 Sep 20261 weeks ago
Submission Deadline
2 Nov 20264 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2027 - 31 Mar 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Avon and Wiltshire Mental Health Partnership NHS trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BATH
Postcode
BA1 3QE
Postcode Area
Bath
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK52 Bath & North East Somerset and South Gloucestershire
Delivery Location
Not specified
Local Authority
Bath and North East Somerset
Electoral Ward
Newbridge
Westminster Constituency
Bath

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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