Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

CR_5445 Consumer Survey on Secondary Ticketing

Department for Business and Trade

This public procurement record has 1 release in its history.

Award

08 Oct 2026 at 13:46

UK7 - Contract Details Notice
Summary of the contracting process

The Department for Business & Trade commissioned a baseline online survey of UK consumers who buy and resell tickets for live events. The research is intended to establish evidence for monitoring and evaluating a planned policy to cap resale prices at face value. It is also designed to improve understanding of resale-market pricing, fees and platforms, consumer behaviour, and consumer harm. This is consumer research and survey delivery, rather than ticketing services or event operations. The work covers the UK.

The procurement is complete and was awarded to Savanta Group Limited. The Department for Business & Trade used a direct award below the relevant threshold, without competition. The contract was signed on 16 June 2026 and ran from 17 June to 17 August 2026. Its value was £14,000 excluding VAT (£16,800 including VAT). The requirement was handled as a single lot. The published information describes the research purpose but does not set out a separate scoring or evaluation basis; the award was made without a competitive process.

For a future requirement of this kind, credible suppliers would need to design and deliver online consumer research across the UK, with the capability to investigate ticket purchasing and resale behaviour. Relevant expertise would include understanding resale platforms, ticket pricing and fees, and methods for measuring consumer harm. The work also calls for research that can establish a robust baseline for subsequent policy monitoring and evaluation, so suppliers should be able to produce evidence that supports comparison over time. Savanta Group Limited, a large supplier, was selected for this small, focused assignment through a direct award without competition. This demonstrates demand from the Department for Business & Trade for specialist consumer-market research tied to its policy work on live-event ticket resale.

How relevant is this notice?

Notice Information

Notice Title

CR_5445 Consumer Survey on Secondary Ticketing

Notice Description

This is an awarded contract and has been published for transparency purposes. This procurement is to deliver a baseline online consumer survey on purchasing and reselling tickets for live events in the UK. The research will provide baseline evidence for monitoring and evaluation of the planned policy to cap resale prices at face value and will improve understanding of pricing, fees, platforms, consumer behaviour and consumer harm in the ticket resale market.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0783c4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/095211-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£14,000 Under £100K

Notice Dates

Publication Date
8 Oct 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
17 Jun 2026 - 17 Aug 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Department for Business and Trade
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2DY
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

Savanta Group Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...