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Neighbourhood Mental Health Services (Crisis Alternatives)

NHS NORFOLK AND SUFFOLK INTEGRATED CARE BOARD

This public procurement record has 2 releases in its history.

TenderUpdate

20 Oct 2026 at 10:46

Tender Notice
Tender

14 Oct 2026 at 15:45

Tender Notice
Summary of the contracting process

NHS Norfolk and Suffolk Integrated Care Board is seeking providers for neighbourhood mental health crisis-alternative services across Norfolk and Suffolk. The procurement covers two services. The partnership service is intended to provide a network of physical locations for psychosocial support, including peer and one-to-one support, group sessions and outreach, with telephone or online support where proposed. The outreach service is intended to identify opportunities to prevent hospital admission and support discharge, working with people’s mental healthcare providers to deliver support at home or in the community. This is health service provision, rather than a purchase of goods or construction works.

The buyer invited offers through an open competitive process under the Provider Selection Regime. The procurement is divided into two lots: the partnership service, valued at £13.5 million, and the home and community outreach service, valued at £8 million. A provider may be awarded both lots. The stated total estimated value is £21.5 million. Contracts are planned to start on 1 October 2027, run for three years and have an option to extend for up to two further years. Offers were due by 12:00 on 27 November 2026, submitted through the Atamis e-procurement portal; the buyer scheduled the award stage to start at 13:00 that day. Alternative bids are not allowed. The notice gives no evaluation basis.

This opportunity is relevant to providers able to deliver community-based mental health support in Norfolk and Suffolk. The partnership lot suits organisations able to operate or coordinate a network of accessible physical locations and provide peer support, individual sessions, group activities and outreach. Providers proposing telephone or online support would also need to deliver those channels. The outreach lot suits providers with the ability to identify people at risk of admission or needing discharge support early, coordinate with mental healthcare providers and deliver practical support in home and community settings. Organisations with capacity to cover the relevant service area and manage the two service models may be well placed to compete. The service descriptions do not state particular professional accreditations or qualifications.

How relevant is this notice?

Notice Information

Notice Title

Neighbourhood Mental Health Services (Crisis Alternatives)

Notice Description

The Norfolk and Suffolk Integrated Care Board is looking to commission the Neighbourhood Mental Health Services (Crisis Alternatives). This procurement is formed of two lots: Neighbourhood Mental Health partnership service - will provide the people of Norfolk and Suffolk with a network of physical locations for the purpose of accessing support for their psycho-social well-being. This will include the provision of peer support, one-to-one support, group sessions, outreach opportunities and digital options such as telephone support or online platforms where proposed. Neighbourhood Mental Health Outreach service - will identify admission prevention and discharge support opportunities at the earliest stage and work with the individual's mental healthcare provider to provide home and/or community-based support to prevent admission and support discharge.

Lot Information

Neighbourhood Mental Health partnership service

This notice is to inform providers of the release of documentation to initiate a competitive process to secure a Provider to deliver Lot 1 - Neighbourhood Mental Health partnership Service. The contract will commence on 1st July 2027 and and will continue for three (3) years with an option to extend for up to two (2) years. Further details of the services required are outlined within the procurement documentation. To express interest and participate in the Competitive Process, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome It is free to register on the Atamis portal and it can be accessed at any time of day providing you have a working internet connection. Should providers have any queries, or are having problems registering on the portal; they should contact the Atamis helpdesk via: Support-health@Atamis.co.uk or phone number 0800 9956035. The helpdesk is open Monday - Friday between 08:00 - 18:00 The deadline for submissions is 12:00 (noon) 27th November 2026. If you have any questions, please send them through the message centre on the Atamis e-procurement portal. This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. Responses must be submitted through the Atamis e-Procurement Portal on the link provided in this notice prior to the stated deadline. Additional information: The Authority may wish to introduce additional services during the lifetime of the contract ("Contract modifications"). Such contract modifications will be contemplated where additional requirements are similar and or complementary to the services already included in the contract, at any given time. Such expansion would be by the addition of services commissioned by the Authority as named in the Contract Notice. To this end, the Bidder should be aware that after the award of contract, there is a possibility that the successful Bidder may be offered a variation to the contract in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023.

Options: The contract will commence on 1st July 2027 and and will continue for three (3) years with an option to extend for up to two (2) years.

Outreach at Home and Community Outreach Service

This notice is to inform providers of the release of documentation to initiate a competitive process to secure a Provider to deliver Lot 2 - Outreach at Home and Community Outreach Service. The contract will commence on 1st July 2027 and and will continue for three (3) years with an option to extend for up to two (2) years. Further details of the services required are outlined within the procurement documentation. To express interest and participate in the Competitive Process, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome It is free to register on the Atamis portal and it can be accessed at any time of day providing you have a working internet connection. Should providers have any queries, or are having problems registering on the portal; they should contact the Atamis helpdesk via: Support-health@Atamis.co.uk or phone number 0800 9956035. The helpdesk is open Monday - Friday between 08:00 - 18:00 The deadline for submissions is 12:00 (noon) 27th November 2026. If you have any questions, please send them through the message centre on the Atamis e-procurement portal. This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. Responses must be submitted through the Atamis e-Procurement Portal on the link provided in this notice prior to the stated deadline. Additional information: The Authority may wish to introduce additional services during the lifetime of the contract ("Contract modifications"). Such contract modifications will be contemplated where additional requirements are similar and or complementary to the services already included in the contract, at any given time. Such expansion would be by the addition of services commissioned by the Authority as named in the Contract Notice. To this end, the Bidder should be aware that after the award of contract, there is a possibility that the successful Bidder may be offered a variation to the contract in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023.

Options: The contract will commence on 1st July 2027 and and will continue for three (3) years with an option to extend for up to two (2) years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0787d8
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/098851-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

Notice Value(s)

Tender Value
£21,500,000 £10M-£100M
Lots Value
£21,500,000 £10M-£100M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
20 Oct 20261 weeks ago
Submission Deadline
27 Nov 20261 months to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS NORFOLK AND SUFFOLK INTEGRATED CARE BOARD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORWICH
Postcode
NR1 2DH
Postcode Area
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
TLH14 Suffolk CC, TLH15 Norwich and East Norfolk, TLH16 North and West Norfolk, TLH17 Breckland and South Norfolk
Local Authority
Norwich
Electoral Ward
Lakenham
Westminster Constituency
Norwich South

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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