Museum Ticketing Platform
Description: Norfolk Museum Service (NMS), part of Norfolk County Council (NCC), is seeking to procure a modern, cloud-based software solution to replace its existing ticketing and membership system. NMS seeks to provide a seamless customer journey for ticket sales and memberships, while supporting increased overall footfall. The solution must support the full range of museum functions, including: * Front of house operations * Back-office administration * Online sales * Stock management * Bookings and events * Memberships The solution must also support financial integration and meet public sector accessibility, security, and data protection requirements. The solution must operate reliably across 10 museum sites, support approximately 400,000 annual visitors, and enable both on-site and remote service delivery. The specifications provided are intended to give a clear indication of NMS's requirements. (read more...)
Summary: Norfolk County Council is initiating a procurement process for a "Museum Ticketing Platform" aimed at replacing its current ticketing and membership system. The procurement, currently in the planning stage, seeks a modern, cloud-based software solution to enhance visitor experience across Norfolk Museum Service's ten sites in the UK. This service falls under the services industry category, with a focus on software packages and museum services, and supports various operational functions such as online sales, stock management, bookings, and financial integration. Businesses interested in participating must submit their specifications by 5th June 2026, with the procurement process expected to conclude by the end of Q3 2026, and the contract period set to commence on 1st November 2026.