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Citizens Advice Services for Norfolk

Breckland District Council

This public procurement record has 1 release in its history.

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16 Oct 2026 at 15:25

UK7 - Contract Details Notice
Summary of the contracting process

Breckland District Council has commissioned a free, confidential, independent and impartial debt advice service for residents experiencing financial hardship. The provider is to deliver timely, high-quality advice and casework to help people manage debt, build financial resilience and access wider support. The service must be accessible and person-centred, and comply with relevant legislation, regulatory requirements and recognised quality standards. This is a guidance and counselling service delivered in Norfolk, for residents of the district council’s area.

The procurement is complete and a contract has been signed. Breckland District Council awarded the service to Norfolk Citizens Advice through a below-threshold direct award without competition. The contract was signed on 12 October 2026 and runs from 12 October 2026 to 31 March 2029. Its gross value is £282,600. The service was procured as a single lot. The stated requirement centres on debt advice and casework for residents in financial hardship; the published procurement data gives no further detail on evaluation criteria or supplier eligibility.

For suppliers preparing for a future requirement from Breckland District Council, this award indicates demand for a specialist debt advice service rather than general counselling alone. A credible provider would need to demonstrate the ability to deliver free, confidential, independent and impartial advice, with timely casework for people experiencing financial hardship. The service also calls for accessible, person-centred delivery, sound knowledge of debt management and the ability to connect clients with wider support. Relevant experience and systems to meet applicable legislation, regulatory requirements and recognised quality standards would be important. The council selected Norfolk Citizens Advice using a direct award without competition, so the award does not show how competing providers would be evaluated.

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Notice Information

Notice Title

Citizens Advice Services for Norfolk

Notice Description

The Provider shall deliver a free, confidential, independent and impartial Debt Advice Service for residents experiencing financial hardship. The service will provide timely, high-quality advice and casework to support individuals in managing debt, improving financial resilience and accessing wider sources of support. The Provider shall ensure that the service is accessible, person-centred and delivered in accordance with relevant legislation, regulatory requirements and recognised quality standards.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0789d1
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/098080-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85312300 - Guidance and counselling services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£282,600 £100K-£500K

Notice Dates

Publication Date
16 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
12 Oct 2026 - 31 Mar 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Breckland District Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DEREHAM
Postcode
NR19 1EE
Postcode Area
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH53 Breckland and South Norfolk
Delivery Location
Not specified
Local Authority
Breckland
Electoral Ward
Dereham Neatherd
Westminster Constituency
Mid Norfolk

Supplier Information

Number of Suppliers
1
Supplier Name

Norfolk Citizens Advice

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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